Customer Account Coordinator

As a global logistics service provider, Katoen Natie combines engineering, technology, and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, as well as the consumer goods, electronics, and retail sectors.

Katoen Natie has 181 logistic platforms and is active in 40 countries throughout Europe, North America, South America, and the Far East. Its staff is more than 18,000.

To continue growing our group, Katoen Natie Specialty Chemicals Inc. (USA) is looking for a Customer Account Coordinator in La Porte, TX.

Best-in-Class Benefits:

In recognition of your hard work and commitment, we provide training and a valuable introduction to a dynamic and expanding organization in the USA and internationally. Why become part of our team? You'll experience a collaborative and inclusive work culture where innovation and teamwork are encouraged, and every contribution is valued. We also offer significant opportunities for professional growth, ensuring access to ongoing learning and career advancement within a global organization.

Our extensive compensation and benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance, life and disability insurance, flexible spending, and health savings accounts are also offered.

• Retirement planning: 401(k) plan with employer matching

• Work-life balance: Generous paid time off and holidays

• Competitive Salary: Attractive compensation based on experience.

• Collaborative and inclusive work environment: Join a creative, supportive, and dynamic team where every voice matters.

• Opportunities for professional growth and development: Access to continuous learning and career advancement in a global organization.

What you’ll do:

As the Customer Account Coordinator, you will maintain existing customer relationships, handle customer inquiries, and ensure smooth account operations. In this customer-facing role, you will also act as the primary contact for any commercial issues.

To be successful, you should have:

• A Bachelor’s degree in Business, Finance, or a related field.

• A minimum of 3 – 5 years of experience in Supply Chain/Logistics, ideally in a customer service or account management role.

• Solid customer service skills and knowledge of logistics workflows.

• Excellent verbal and written communication and social skills.

• Proficiency in MS Excel and PowerPoint; experience with other data analysis tools is a plus.

It would be great if you had:

• Problem-solving skills, attention to detail, ability to work independently and as part of a team, and practical communication skills

• Ability to prioritize tasks, manage time effectively, and work multiple projects simultaneously

As the Customer Account Coordinator, you will:

• Serve as the primary contact for assigned customer accounts, building strong relationships to enhance satisfaction and retention.

• Proactively address customer concerns, monitor KPIs, and identify opportunities for upselling or account renewals.

• Manage and supervise all commercial issues for customers, including preparing quotes and proposals and maintaining fee schedules.

• Prepare and manage the yearly commercial budget, ensure accurate contract indexation, and verify invoicing.

• Maintain detailed customer records, ensure proper implementation of new procedures, and write business plans for review.

• Organize meetings with customers, address complaints, and escalate complex issues as necessary.

Ready to Make an Impact?

At KTN, every role matters. You’ll be empowered to contribute, grow, and make a difference in a company committed to your success. Don’t miss out on the chance to join an industry-leading team!

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.