Customer Experience Specialist

Job Description

Description Summary: As a Customer Experience Specialist, you will be responsible for answering inbound calls, emails, and chats. as well as responding to customer voicemails related to order status, tracking, warranty issues, etc. You will address customer questions while ensuring you deliver legendary customer service every single time. You should have a positive demeanor and a strong work ethic. Speed, efficiency, and the ability to multi-task are necessary skills for success in this position. You must have a friendly, polite manner of speaking to customers and a willingness to go above and beyond to provide legendary customer service. The ideal candidate will have open availability between 8:00 AM – 8:00 PM Monday – Friday, as well as availability from 9:00 AM – 5:30 PM on Saturdays (every 3-4 weeks rotation based on business needs).

Responsibilities:

• Answer inbound customer calls, emails, and chats while making outbound calls as needed.
• Provide friendly, efficient, and professional customer service experience using verbal and written communication.
• Be a team player by clearly communicating and collaborating with other team members while focusing on the overall success of the team.
• Correctly document all information related to a call, chat, email, or voicemail.
• Own customer issues and see them through from initial contact to resolution.
• Actively listen to customers and proactively anticipate needs.
• Ability to prioritize and handle multiple tasks simultaneously.
• Comply with all company policies and procedures.
• Requires regular, predictable, and punctual attendance.
• All other duties as assigned.
  
  

Minimum Qualifications (knowledge, skills, and abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.

• Education and/or Experience: High School Diploma or equivalent with 1-2 years of experience in customer service (preferably in a call-center environment).
• Language Skills: Ability to read and interpret documents such as information regarding bid specifications, product information, etc. Proficiency in English language is required to effectively communicate with people at all levels; Spanish speaking, preferred.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with several abstract and concrete variables.
• Other Qualifications: Willingness to perform any required task within the employee’s capabilities to effectively meet the needs of the company. Ability to get along well with others.
• Physical Demands: The physical demands described herein are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, talk and listen. The employee is frequently required to reach with hands and arms. The employee is frequently required to walk, stoop, kneel and crouch. The employee must occasionally lift and or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job the environment is generally climate controlled. The noise level in the work environment is usually moderate.
• Work Environment: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.
  
  

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in this occupation.

Job Type: Full-Time

Pay: From $18.50/hour

Work Location: In office

Company Description

KaTom Restaurant Supply, Inc. is one the nation’s leading restaurant supply retailers. We are recognized by FE&S Magazine as one of the top 6 restaurant equipment dealers, by Inc. Magazine for 16 consecutive years as one of the fastest-growing private companies in America on the Inc. 500|5000 list, and by the Women’s Business Enterprise National Council as one of the 50 fastest growing women-owned companies worldwide. KaTom is proud of these accomplishments and knows they would not be possible without our dedicated, hardworking team. Join that team today and see the difference we can make together by creating ‘Legendary Experiences’.

KaTom Restaurant Supply, Inc. is one the nation’s leading restaurant supply retailers. We are recognized by FE&S Magazine as one of the top 6 restaurant equipment dealers, by Inc. Magazine for 16 consecutive years as one of the fastest-growing private companies in America on the Inc. 500|5000 list, and by the Women’s Business Enterprise National Council as one of the 50 fastest growing women-owned companies worldwide. KaTom is proud of these accomplishments and knows they would not be possible without our dedicated, hardworking team. Join that team today and see the difference we can make together by creating ‘Legendary Experiences’.