Applications Engineer

About Katten

Katten is a full-service law firm with nearly 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

Summary for the Applications Engineer

The Applications Engineer position's primary responsibility is to provide 3rd level support for firm and legal applications such as iManage Cloud, Microsoft 365, various Office-integrated applications, Microsoft Teams, commercial cloud applications such as HighQ, and various legal vertical applications used in our practice groups (e.g. tax, litigation) and operational departments (e.g. marketing, finance).

The Applications Engineer is also responsible for performing project work from inception to completion and providing support to Level I and/or Level II help desk by performing essential duties personally or in conjunction with other members of the IT Department.

The Applications Engineer position can be located in either the Charlotte, Chicago, Dallas, Los Angeles, New York or Washington D.C. office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but may not be limited to, the following. Other duties may be requested and/or assigned. Regular and predictable attendance is an essential function of the position. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide support for Windows-based applications on a standardized Windows desktop platform.
• Provide support for various cloud-based applications, including configuration and integration with on-premise systems.
• Maintain existing applications.
• Interact with attorneys, clients and vendors to resolve problems.
• Coordinate with team members to maintain current desktop standards.
• Provide technical support for a variety of on premise and cloud based applications including, but not limited to, Microsoft Windows, Microsoft 365, iManage Cloud, Microsoft Teams, Office-integrated products, InterAction, commercial cloud based applications, and various legal practice and operational applications.
• Track and document support activities and assets using the help desk call tracking system.
• Provide help desk with technical assistance by responding to inquiries regarding errors, problems or questions about programs.
• Install and test programs, adhering to security guidelines set forth by security team.
• Work with trainers to provide guidelines for training materials.
• Occasional after-hours support is required.

SUPERVISORY RESPONSIBILITIES

• This position has no direct supervisory responsibilities, however, has the authority to delegate work within the Department relating to applications’ tasks.

KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor’s degree or equivalent in Computer Science, Information Technology or related specialty and five or more years related experience preferred; or equivalent combination of education and experience.
• Strong working knowledge of SaaS applications is required. Administrative experience with M365 and Microsoft Teams is a plus. Must be quality and results oriented.
• Proactive with the ability to identify, define, and analyze complex applications’ issues and problems and to recommend and implement solutions.
• Exhibit high degree of initiative in exercising independent judgment with demonstrated troubleshooting, follow-through, and critical-thinking skills in order to manage multiple projects simultaneously in a fast-paced, detail-oriented and consistently changing work environment with the ability to make decisions based upon results of research.
• Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of Windows-based, client-server applications in order to conduct detailed analysis of applications’ project work including testing and installation.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.
• Ability to provide technical support and training to a diverse group of users having different levels of computer expertise including attorneys, support staff and clients. In addition, maintain effective relationships with vendors and consultants.
• Excellent organizational skills including record keeping, data collection and system information. Ability to compile and analyze data and furnish information in report format, written correspondence, e‑mail or verbally.
• Work occasionally requires more than 37.5 hours (35 hours in New York) per week to perform the essential duties of the position.

In our Washington D.C. and Los Angeles offices, the annualized salary range for this position is $125,000 to $150,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.

Katten Muchin Rosenman LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.