Applications Engineer

Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm's core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

Applications Engineer

The Applications Engineer's primary responsibility is to provide 3rd level support for firm and legal applications such as iManage Cloud, Microsoft 365, various Office-integrated applications, Microsoft Teams, commercial cloud applications such as HighQ, and various legal vertical applications used in our practice groups (e.g. tax, litigation) and operational departments (e.g. marketing, finance).

The Applications Engineer is also responsible for performing project work from inception to completion and providing support to Level I and / or Level II help desk by performing essential duties personally or in conjunction with other members of the IT Department.

The Applications Engineer can be located in our Charlotte, Chicago, Dallas, Los Angeles, New York or Washington, D.C. office. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex).

Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and / or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide support for Windows-based applications on a standardized Windows desktop platform.
• Provide support for various cloud-based applications, including configuration and integration with on-premise systems.
• Maintain existing applications.
• Interact with attorneys, clients and vendors to resolve problems.
• Coordinate with team members to maintain current desktop standards.
• Provide technical support for a variety of on premise and cloud based applications including, but not limited to, Microsoft Windows, Microsoft 365, iManage Cloud, Microsoft Teams, Office-integrated products, InterAction, commercial cloud based applications, and various legal practice and operational applications.
• Track and document support activities and assets using the help desk call tracking system.
• Provide help desk with technical assistance by responding to inquiries regarding errors, problems or questions about programs.
• Install and test programs, adhering to security guidelines set forth by security team.
• Work with trainers to provide guidelines for training materials.
• Occasional after-hours support is required.

Supervisory Responsibilities

Knowledge, Skills and Abilities

In our Washington D.C. and Los Angeles offices, the annualized salary range for this position is $125,000 to $150,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

We offer an outstanding benefit package which includes : medical / dental / vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies.

Katten Muchin Rosenman LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary : $125,000 - $150,000