What are the responsibilities and job description for the Customer Service Representative position at Katzman Distribution Burlington?
Job Summary:
The Customer Service Representative fills an important role in coordinating efficient back-office operations. This position will work across departments on a variety of tasks related to procurement, sales, billing, operations and compliance functions. Successful candidates will have excellent organizational and multi-tasking skills, and a hunger to learn about how a produce distribution business works from top to bottom.
Essential Functions:
- Assist with procurement functions including entering purchase orders.
- Edit sales orders and assist with sales related administrative functions.
- Maintain and organize documentation related to our food safety program.
- Work with sales team and customers to troubleshoot and resolve order issues.
- Work with buyers and vendors to troubleshoot and resolve shipment & billing issues.
- Coordinate with operations team on order changes and customer concerns.
- Assist management with writing, formatting and organization for special projects.
- Support management, sales and buying teams with data and reports from our sales and inventory management system.
- Assist with reporting, data analysis, presentations.
- Maintain database of company SOPs, policy documents, and collateral
- Perform other related duties as assigned, such as ordering office, or warehouse supplies.
Required Skills/Abilities/Competencies:
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to learn our operations / ERP software. These skills will be trained.
- High level of general tech / computer aptitude including Microsoft Office applications, emphasis on spreadsheets and file management.
- Excellent interpersonal and customer service skills.
- Must be punctual and dependable and adhere to attendance policies.
- Must work well with others in a team-oriented environment with a positive attitude.
- Able to work independently and solve problems.
- Ability to function well in a fast-paced and high pressure environment.
- Represent Katzman Distribution in an ethical and professional manner in all interactions with co-workers, suppliers, and customers.
- Produce industry experience preferred but not required.
Work Environment:
This position will be office based in our fresh produce storage warehouse. While the primary work environment is an office setting, tasks can often require entering the refrigerated warehouse areas to interact with operations staff, check product attributes and more.
Physical Requirements:
- Sit or stand at desk to operate computer or other workplace technology.
- Occasional stooping or squatting to inspect or photograph product in our warehouse.
We Offer:
- Competitive compensation
- Medical, Dental and Vision Insurance
- Paid time off and holidays
- Life Insurance
- 401(k) with Employer match
Job Type: Full-time
Pay: $21.63 - $26.92 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Microsoft Office: 3 years (Required)
- Customer service: 3 years (Required)
Ability to Commute:
- Burlington, NJ 08016 (Required)
Ability to Relocate:
- Burlington, NJ 08016: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $27
