What are the responsibilities and job description for the IT Operations Coordinator position at Kavaliro?
Job Description
We are seeking a detail-oriented and organized IT Operations Coordinator to join our IT Operations team. The ideal candidate will be responsible for coordinating tasks, ensuring smooth delivery of IT services, and supporting the goals of the IT Operations department by maintaining productivity. The IT Operations Coordinator will collaborate with internal teams to maintain operational efficiency, address technical issues, and implement departmental initiatives.
Essential Duties
Hybrid
We are seeking a detail-oriented and organized IT Operations Coordinator to join our IT Operations team. The ideal candidate will be responsible for coordinating tasks, ensuring smooth delivery of IT services, and supporting the goals of the IT Operations department by maintaining productivity. The IT Operations Coordinator will collaborate with internal teams to maintain operational efficiency, address technical issues, and implement departmental initiatives.
Essential Duties
- Coordinate and oversee daily IT operations, ensuring systems, networks, and IT services operate efficiently.
- Managing logistics including procurement and distribution of resources.
- Assign tasks to internal IT teams and assist with schedule management.
- Collaborate with IT management to identify opportunities for improving daily processes and enhancing service delivery.
- Coordinate with external vendors for support and procurement of IT resources.
- Administrative support ranging from scheduling meetings and managing correspondence.
- Maintain documentation for IT systems, processes, and procedures to ensure knowledge is shared within the team.
- Identify areas of improvement and suggest enhancements for processes.
- Assist the IT Operations Leadership with other duties as needed.
- Strong organizational skills with an ability to prioritize tasks effectively.
- Ability to handle a wide variety of tasks with minimal supervision.
- Excellent time management with the ability to meet strict deadlines.
- Strong and proven documentation and note-taking skills.
- Excellent communication and customer service disposition.
- Strong problem-solving skills with attention to detail.
- Proactive, self-starter with a strong sense of responsibility.
- High School Diploma
- Strong organizational skills with attention to detail including multi-tasking skills
- Personal relationship with Jesus Christ
- Three or more years of IT technical background in areas of support
- One or more years of process improvement a plus
- Familiarity with help desk management systems such as ConnectWise Manage PSA
- Experience successfully managing and working with people with wide ranging personalities
- Strong, proven documentation skills
- Excellent team leadership skills
Hybrid
