Senior Group Manager, Servicing Operations

Key Responsibilities:

• Operational Oversight:
  • Manage the daily operations of the loan servicing department, ensuring efficient processing and servicing of motorcycle loans.
  • Develop and implement operational policies and procedures to enhance service quality and efficiency.
• Team Leadership:
  • Lead, mentor, and develop a team of loan servicing professionals, fostering a collaborative and high-performance work environment.
  • Conduct regular performance evaluations and provide feedback to team members.
• Compliance and Quality Assurance:
  • Ensure all loan servicing activities comply with regulatory requirements and company policies.
  • Implement quality control measures to maintain high standards of service and compliance.
• Customer Service Management:
  • Oversee customer service operations, ensuring timely and effective resolution of borrower inquiries and issues.
  • Develop strategies to improve customer satisfaction and retention.
• Performance Monitoring:
  • Monitor key performance indicators (KPIs) to assess the effectiveness of loan servicing operations.
  • Prepare and present performance reports to senior management.
• Process Improvement:
  • Identify opportunities for process improvements and implement changes to enhance operational efficiency.
  • Stay updated on industry best practices and incorporate them into the loan servicing operations.
• Collections and Recovery:
  • Oversee the collections process to minimize delinquencies and maximize recoveries.
  • Develop and implement strategies for effective repossession and remarketing of motorcycles.
• Technology and Systems Management:
  • Evaluate and implement new technologies and systems to improve loan servicing processes.
  • Ensure the loan servicing systems are functioning optimally and address any technical issues promptly.
• Financial Management:
  • Assist in managing the loan servicing budget, ensuring cost-effective operations.
  • Analyze financial data to identify opportunities for cost savings and revenue enhancement.
• Stakeholder Collaboration:
  • Collaborate with other departments, such as underwriting, sales, and compliance, to ensure seamless loan servicing operations.
  • Represent the loan servicing department in meetings with senior management and external stakeholders.
• System Setup and Management: Design, implement, and manage servicing systems to ensure efficient and effective operations
• Process Development: Develop and optimize processes to enhance operational efficiency and service quality.
• Staff Management: Lead, mentor, and develop a high-performing team of servicing professionals.
• Procedure Implementation: Establish and enforce standard operating procedures to ensure consistency and compliance.
• Control and Compliance: Ensure all operations comply with regulatory requirements and internal policies.
• Audit Management: Oversee internal and external audits to ensure compliance and identify areas for improvement.
• Repossessions and Remarketing: Manage repossession processes and remarketing strategies to maximize asset recovery.
• Collections Management: Develop and implement strategies to improve collections and reduce delinquencies
• Utilize Loan Management Systems (LOS) to process and manage funding transaction
• Interact with Senior Management to make recommendations on credit strategies
• Mentor junior team members and contribute to knowledge-sharing sessions
• All other job duties as assigned

Qualifications:

• Bachelor’s degree in business administration, Finance, or a related field; MBA preferred.
• Minimum of 15 years of experience in servicing operations, with at least 5 years in a leadership role.
• Strong knowledge of regulatory requirements and compliance standards.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and implement effective processes and procedures.
• Experience with audit management and risk assessment.
• Strong analytical and problem-solving skills.
• Minimum of 8-10 years of experience in statistical modeling, data analysis, or related roles.
• Familiarity with financial services and loan origination processes is preferred.

Profile Differentiators:

• Experience in founding, co-founding or working in a fast-paced startup environment
• Experience in Powersports Finance Industry (motorcycle, ATVs UTVs, PWCs)
• Experience in a FinTech startup
• Prior experience in managing a team of Data Scientists and Risk Analysts
• Master’s degree or Advanced Professional degree

Salary Range:

$140,000 - $160,000 annually, based on experience and qualifications.

Equal Opportunity:

KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Salary : $140,000 - $160,000