Demo

Customer Service Manager

Kawasaki Motors Manufacturing Corp., U.S.A.
Forest, CA Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/25/2025
Job Details

Description

Key Responsibilities:

Customer Service Operations Management

  • Oversee all customer service activities, ensuring timely and accurate resolution of customer inquiries, complaints, and requests.
  • Develop and implement customer service policies, procedures, and standards to enhance the customer experience.
  • Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.

Servicing Systems & Process Development

  • Design, implement, and optimize servicing systems and processes to improve efficiency and customer satisfaction.
  • Collaborate with IT and other departments to ensure systems are user-friendly, reliable, and aligned with business needs.
  • Continuously evaluate and improve workflows to streamline operations and reduce costs.

Team Leadership & Development

  • Lead, mentor, and manage a team of customer service representatives, fostering a culture of excellence and accountability.
  • Provide ongoing training and development opportunities to enhance team skills and performance.
  • Conduct regular performance reviews and provide constructive feedback to team members.

Compliance, Audit, & Controls

  • Ensure all customer service operations comply with regulatory requirements and company policies.
  • Develop and maintain robust internal controls to mitigate risks and ensure operational integrity.
  • Coordinate with internal and external auditors to facilitate audits and address findings.

Payment Processing

  • Ensure accurate and timely processing of customer payments, including ACH, credit card, and other payment methods.
  • Monitor payment processing systems for errors or discrepancies and resolve issues promptly.
  • Implement strategies to encourage on-time payments and reduce late payments.

Customer Experience Enhancement

  • Act as the voice of the customer within the organization, advocating for improvements that enhance the customer experience.
  • Develop and implement initiatives to increase customer satisfaction and loyalty.
  • Handle escalated customer issues and ensure resolution in a timely and professional manner

Retention, Recapture And Loyalty

  • Strategic, plan and execute customer retention strategies
  • Lead initiatives to increase Kawasaki brand awareness and loyalty
  • Support recapture initiatives to bring the customer back to Kawasaki brand

Qualifications

  • Bachelor’s degree in business administration, Finance, or a related field
  • Minimum of 5-7 years of experience in customer service management, preferably in retail finance, powersports or automotive finance, or a related industry.
  • Strong knowledge of customer service systems, processes, and best practices.
  • Excellent leadership, communication, and problem-solving skills
  • Proven ability to develop and implement effective processes and procedures.
  • Strong understanding of regulatory compliance and audit requirements
  • Proficiency in CRM tools, Microsoft Office Suite, and data analysis
  • Familiarity with financial services and loan origination processes is preferred.

Profile Differentiators

  • Experience in founding, co-founding or working in a fast-paced startup environment
  • Experience in Powersports Finance Industry (motorcycle, ATVs UTVs, PWCs)
  • Experience in a FinTech startup
  • Prior experience in managing a team of Data Scientists and Risk Analysts
  • Master’s degree or Advanced Professional degree

Salary

  • Salary range: $105,000 - $115,000 annually based on experience and qualifications.

What We Offer

  • Professional development opportunities
  • A thoughtful hybrid work policy
  • Competitive salary based on experience
  • Discretionary incentives to reward the achievement of annual performance objectives
  • 401k match
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability benefits
  • Generous vacation policy
  • Generous Paid time off
  • Health & wellness initiatives
  • Up to 12 paid company holidays
  • Employee discounts on Kawasaki products

Salary : $105,000 - $115,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Manager?

Sign up to receive alerts about other jobs on the Customer Service Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Kawasaki Motors Manufacturing Corp., U.S.A.

Kawasaki Motors Manufacturing Corp., U.S.A.
Hired Organization Address Lincoln, NE Intern
Job Details Description Assist plant engineering in updating facility layouts with more accurate information as well as ...
Kawasaki Motors Manufacturing Corp., U.S.A.
Hired Organization Address Lincoln, NE Full Time
Job Details Description Kawasaki Motors Manufacturing Corp., U.S.A seeks a full-time Plant Engineer at our Consumer Prod...
Kawasaki Motors Manufacturing Corp., U.S.A.
Hired Organization Address Lincoln, NE Full Time
Job Details Description Opportunity to train and become a production welder in Kawasaki Lincoln consumer plant (limited ...
Kawasaki Motors Manufacturing Corp., U.S.A.
Hired Organization Address Forest, CA Full Time
Job Details Description Company Overview: Join the newly established captive finance company of the leading global brand...

Not the job you're looking for? Here are some other Customer Service Manager jobs in the Forest, CA area that may be a better fit.

Pharmacy Technician

Customer Value Service, Laguna Niguel, CA

Customer Service Manager

Alleviate, Irvine, CA

AI Assistant is available now!

Feel free to start your new journey!