Director of Medical Clinics and Urgent Cares

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care.

It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community.

Benefits Eligible

Work Shift

Department

QUALIFICATIONS

Education
Required: Bachelor's degree in business administration or nursing or equivalent combination of education/related experience
Preferred: Master's degree in business administration, management, health care management, or related field

Experience
Required: Five years of operational management experience in outpatient clinics demonstrating the ability to lead and manage complex outpatient operations successfully.

Preferred: Experience with opening new clinics/service lines, site visits and surveys (CMS, CDPH, TJC, health plans, etc.), and integrating quality improvement initiatives into clinical operations

Knowledge/Skills/Abilities
Demonstrates ability to simultaneously work with and organize key stakeholders across multiple departments.
Exhibits the ability to organize work assignments and follow through with accuracy.
Exercises good judgment, demonstrates initiative, emotional stability, tact and poise.
Demonstrates proficiency in the use of technology and software.
Ability to manage multiple projects and deadlines.
Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results.
Ability to lead efficient meetings and obtain desired outcomes.
Professional work style with high level of problem solving skills.
Strong leadership skills.
Possesses strong confidence in abilities.
Ability to keep project team members motivated.
High degree of knowledge of process development and process improvement.
Applies critical thinking to generate and assess alternative solutions and conclusions and to anticipate needs and problems in advance.
Strong attention to detail and accuracy.
Communicates complex information clearly using verbal, written, and visual tools.
Knowledge of regulatory requirement of outpatient operations; Joint Commission, HRSA, CMS, CDPH, etc.

JOB RESPONSIBILITIES
Essential

Successfully recruits, leads, develops, mentors, and supports managers and staff (i.e. sets, assigns and reviews progress of goals; recommends/approves salary increases; and develops higher levels of expertise in staff by encouraging further education, participation in seminars and providing learning opportunities within the organization)

Conducts regular agenda driven monthly meetings with staff and providers to connect them to our mission, updates them on progress to goals, address issues and concerns, and receives feedback.

Consistently rounds on staff, patients and providers to create approachable environment, strengthen relationships, find improvement opportunities and show appreciation.

Conducts performance appraisals on time and ensures managers and supervisors complete theirs on time.

Collaborates with organizational leadership to develop and execute strategic plans for clinics, aligning with the organization's mission and vision.

Works with clinic site managers to coordinate and manage the day-to-day operations of multiple clinics, ensuring efficiency, compliance, and high-quality patient care.

Oversees the recruitment, training, and performance evaluations of clinic staff, fostering a positive, engaged, and supportive work environment.

Participates in the recruitment, onboarding and retention of physicians and APPs.

Has intimate knowledge of physician and medical group contracts and terms as it relates to clinic operations and ensures accuracy in physician compensation for clinic services.

Ensures adherence to healthcare regulations, policies, and procedures, and maintain compliance with all relevant healthcare laws and standards.

Collaborates with medical providers, clinic management, and support staff to optimize clinic workflows, patient scheduling, and resource allocation.

Monitors patient satisfaction and feedback and implements improvements to enhance the overall patient experience.

Works with finance team to successfully prepare and justify annual budgets, pro-formas and capital requests.

Responsible for financial management, expense control, and revenue optimization for the assigned clinics according to budget.

Works collaboratively with the Director of Population Health and medical directors on quality improvement initiatives.

Analyzes clinic performance data, track key performance indicators and lead efforts for improvement.

Develops and maintains positive relationships with providers, local healthcare partners, community leaders, and relevant stakeholders.

Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.

Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area. Knowledgeable of growth and development for all patient/family cultural, linguistic, spiritual, gender, and age specific needs. Able to effectively communicate and care for patient and family as reflected in the Plan for Provision of Care.

Pay Range

If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong.