Programmer Analyst - POLA/BURNS - TO1

Programmer Analyst Enterprise Resource Planning (ERP) Cloud Application Support (2024)

Assignment Duration Ends: Current date to 12/31/2024

Job Description

The Harbor Department Information Technology Division is seeking a Programmer Analyst to assist IT team in supporting the Port’s Enterprise Resource Planning (ERP) Cloud Application.

Duties include but are not limited to:

• Provide first-level technical support; manage, troubleshoot, and resolve system-related issues; document resolutions; and ensure timely responses and high-quality customer service to end users;
• Collaborate with stakeholders, technical and functional teams on integration testing, data conversion, data extraction, role/access assignment;
• Analyze, develop, and maintain business intelligent solutions, which include querying using SQL and PL/SQL, data transforming, and data modeling to create interactive dashboards and reports using Oracle reporting tools;
• Interact with users to understand and translate the business requirements into technical requirements and action plans. Create and maintain documentation that includes design, requirements, and user manuals. Confirm requirements, review, test and validate work;
• Collaborate with colleagues to identify needs and make recommendations for continued process improvements and system enhancements to support business needs and operational efficiencies;
• Collaborate in the preparation of technical reports, diagrams, workflow maps, or other visuals to facilitate enhanced system understanding;
• Organize and facilitate periodic stakeholders, status meeting, i.e., weekly, bi-weekly, or monthly meetings;
• Create and manage documentation, maintain records of system changes and incidents;
• Maintain confidentiality and security of sensitive information, ensuring all necessary security measures are taken;
• Provide knowledge transfer and training to team members and stakeholders when necessary to ensure effective utilization of the ERP system; and
• Perform other duties as assigned.
  
  

Requirements

• Two to five years of experience as an implementer or super user of Oracle Fusion ERP;
• Strong understanding of key Oracle Fusion ERP modules (e.g., Financials, Procurement, etc.);
• Experience with integrations using Oracle Integration Cloud or other middleware tools is preferred;
• Proficiency in SQL and PL/SQL;
• Knowledge and experience in cloud security, such as assigning user roles, data security policies, manage application access controls, and configure security in the security console;
• Knowledge and experience in SaaS application workflow, such as approval rules set up, manage submitted tasks, define and configure workflow tasks;
• Strong analytical and problem-solving skills, with attention to detail;
• Experience in creating standard reports and ad-hoc reports and queries in Oracle Fusion;
• Experience with report requirements gathering and/or development for Oracle Fusion ERP;
• Ability to translate business requirements into technical specifications for implementation and development;
• Effective written and communication skills;
• Experience in large scale project coordination and management;
• Proficiency in the use of Microsoft Project, JIRA/Confluence, Office 365, PowerPoint, and SharePoint are highly preferred;
• Experience in user training, Organizational Change Management (OCM); and
• Ability to work well within a team and thrive in a fast-paced environment.
  
  

Hours and Location

• Primary location is 425 S. Palos Verdes Blvd, San Pedro, CA 90731, with other locations in San Pedro and Wilmington.
• Monday thru Friday, 7:00 AM to 6:00 PM (40 hours per week, some flexibility)
• On-site work is required for 2 days a week; and
• Mandatory on-site as needed with 2 weeks advanced notice.