HVAC Service Supervisor

Overview

Duty Description:

· Provide solutions to customer concerns by analyzing, diagnosing in a professional timely and accurate manner. Promoting products, services including specifically replacement pro

· Complete necessary repairs and routine maintenance of systems for all heating, air conditioning, ventilation as well as accessories in a timely and accurate manner.

· Maintain accurate inventory of all HVAC resources as well as completing all necessary electronic documentation for record keeping.

· Responsible for delivering excellent customer service and maintain high levels of overall customer satisfaction.

· Creating a positive learning environment in field for ongoing training with a team of technicians

· Coaching mentor and track team progress to achieve daily and monthly goals that are in line with company and department initiatives.

· Work with Service Manager and Training Manager to develop industry leading processes for overall better workflow and customer satisfaction.

Qualifications:

· High School Diploma for GED with additional training and 5-7 years’ experience in HVAC. Technical training certification required.

· 2-5 year experience as a supervisor or training position

· Must possess all valid licensing or certification for EPA and safety requirements including a valid driver’s license.

· Skilled at servicing heating, air conditioning, ventilation equipment as well as related accessories

· Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.

· Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.

· Effective communication skills to communicate with external and internal customers. The ability to resolve customer concerns or complaints.

· Ability to work a flexible schedule to meet the demands of customers during peak seasons with an on-call rotation as needed.