What are the responsibilities and job description for the Online Sales Counselor position at KB Home?
About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR� certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more.
JOB SUMMARY: Coordinate and handle sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives. On occasion, will provide sales support at community specific events. Tour all active communities at a minimum of once a quarter to build relationships with Sales Counselors and learn more about the community benefits.
Essential Duties And Responsibilities
Internet & Telephone Lead Responses:
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR� certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more.
JOB SUMMARY: Coordinate and handle sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives. On occasion, will provide sales support at community specific events. Tour all active communities at a minimum of once a quarter to build relationships with Sales Counselors and learn more about the community benefits.
Essential Duties And Responsibilities
Internet & Telephone Lead Responses:
- Respond quickly, within 15 minutes. Accurately and persuasively respond to all telephone and electronic leads (email, social media, Live Chat) from various sources in the C3 Bucket. The goal is to respond to all leads within 15 minutes or less by phone or text if there is phone number and send an email same day.
- Provides consistent follow-up with all lead activities 4x or more in a 30 day period.
- Qualify the lead based on individual preferences and product interest.
- Conduct preliminary financial pre-qualifications for purchasing a home.
- Adept at overcoming various sales objections and concerns.
- Set and schedule appointment for 40% of leads, for on-site sales counselors.
- Maintain C3 database of leads with updated information and customer notes.
- Track and report on conversion statistics with a goal of 20% completed appointments turning into sales.
- Contact real estate brokers and schedule presentations as a partner with Onsite Sales Counselors to increase broker participation in KB communities.
- Participate when requested at grand openings and community events.
- Visit all communities at least quarterly.
- Present quarterly in Sales Meetings on OSC process updates and partnership best practices.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
- High school degree or equivalent required
- Associate or Bachelor’s degree preferred
- Current local real estate license required
- Previous sales experience required using electronic modes of communication (on-line/telephone)
- 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs
- 1-2 years Internet sales
- Social Media experience
- Proficient in a CRM system (Salesforce, Microsoft Dynamics, etc.)
- Homebuilding industry experience preferred
- Ability to connect with people using various electronic modes of communication
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly
- Action oriented, with the drive to push leads to successful closure (appointment setting)
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.
- C3 database experience a plus
- Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays
- Local travel required 10% of time
- Position is located on-site (10475 Fortune Parkway Suite 100 Jacksonville FL 32256)
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.
