What are the responsibilities and job description for the Online Sales Counselor position at KB Home?

About KB Home

KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team! Learn more .

JOB SUMMARY : Coordinate and handle sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives. On occasion, will provide sales support at community specific events. Tour all active communities at a minimum of once a quarter to build relationships with Sales Counselors and learn more about the community benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Internet & Telephone Lead Responses :

Respond quickly, within 15 minutes. Accurately and persuasively respond to all telephone and electronic leads (email, social media, Live Chat) from various sources in the C3 Bucket. The goal is to respond to all leads within 15 minutes or less by phone or text if there is phone number and send an email same day.
Provides consistent follow-up with all lead activities 4x or more in a 30 day period.

Pre-qualifications & Appointments :

Qualify the lead based on individual preferences and product interest.

Conduct preliminary financial pre-qualifications for purchasing a home.

Adept at overcoming various sales objections and concerns.

Set and schedule appointment for 40% of leads, for on-site sales counselors.

Data Tracking :

Maintain C3 database of leads with updated information and customer notes.

Track and report on conversion statistics with a goal of 20% completed appointments turning into sales.

Onsite Sales Support :

Contact real estate brokers and schedule presentations as a partner with Onsite Sales Counselors to increase broker participation in KB communities.

Participate when requested at grand openings and community events.

Visit all communities at least quarterly.

Present quarterly in Sales Meetings on OSC process updates and partnership best practices.

EDUCATION / EXPERIENCE / MINIMUM REQUIREMENTS :

Education / Certifications / Licenses :

High school degree or equivalent required

Associate or Bachelor's degree preferred

Current local real estate license required

Experience :

Previous sales experience required using electronic modes of communication (on-line / telephone)

1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs

1-2 years Internet sales

Social Media experience

Proficient in a CRM system (Salesforce, Microsoft Dynamics, etc.)

Homebuilding industry experience preferred

Knowledge, Skills & Abilities :

Ability to connect with people using various electronic modes of communication

Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly

Action oriented, with the drive to push leads to successful closure (appointment setting)

Proven ability of being customer centric by seeking solutions from the customer's perspective

Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.

C3 database experience a plus

Work Requirements :

Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays

Local travel required 10% of time

Position is located on-site (10475 Fortune Parkway Suite 100 Jacksonville FL 32256) #LI-onsite

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities.

KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.

KB Home is an Equal Opportunity Employer.

This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.

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