Regional Sales Manager

About KB Home

KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team! Learn more.

JOB SUMMARY: Responsible for management of the sales team in a designated area(s) within a division (may be for entire division, depending on size and volume). Position priorities include achieving sales results while ensuring all company’s processes are followed and customer service standards are achieved. Additional responsibilities include recruiting, training, retaining and developing talented sales counselors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive and Achieve Sales Goals – Daily interaction with sales representatives to achieve sales goals that are set by senior leadership. Ensure all sales counselors are using Company’s KB Edge Business Model, specifically our Structured Selling Process and digitized tracking tools such as C3. Troubleshoot solutions with Sales Representatives on difficult sales negotiations. Creatively work with Sales Representatives to find ways to drive their own traffic.
• Sales Analysis & Processes – Work with Sales Representatives to collect and utilize competitor and market analysis to increase sales. Work to increase the Realtor Broker Outreach program. Work with all functional departments to achieve sales and overall business goals.
• Performance Management – Assist (or lead depending on size and volume of the department) with recruiting, selection, training and retention of sales representatives. Provide proper feedback and coaching on sales scorecard metrics. Identify performance gaps and offer solutions to narrow the gap. Ensure all required training is complete, performance reviews are conducted and bench players are placed on active Development Plans.
• CSI/JDP – Ensure 100% customer satisfaction through excellent execution of the KB Edge business model. Ensure all CSI and JDP standards are followed. Work with sales representatives and customers to resolve any customer service related issues in a timely fashion. Ensure all prospects and existing customers are called on a regular basis.

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:

Education

• High School Diploma or Equivalent required
• Four Year College Degree preferred
• Valid Real Estate License in specific states

Experience

• 3 years proven sales experience
• Prior management experience preferred
• Home building or related industry preferred

Knowledge, Skills & Abilities

• Action oriented, with the drive to push sales and marketing efforts to successful closure
• Demonstrated leadership capabilities including motivating teams, employee development, conflict management, and being results oriented
• Ability to connect with people, and develop and maintain professional relationships
• Understands market and industry trends
• Proven ability of being customer centric by seeking solutions from the customer’s perspective
• Strong experience in delivering high quality customer service programs. JDP experience a plus!
• Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
• Proven ability to lead and execute effective training sessions or conduct strong oral presentations
• Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
• Makes quick and accurate decisions based heavily on facts, data and/or metrics
• Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook. C3 or JD Edwards database experience a plus!

Work Requirements

• Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays
• Local travel required 50% of time
• Conduct business in a professional and ethical manner to potential buyers and external brokers to reinforce goodwill and profitability for the company
• Position is located on-site (1800 Perimeter Park Drive Suite 140 Morrisville NC 27560) #LI-onsite

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities.

KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.

KB Home is an Equal Opportunity Employer.