What are the responsibilities and job description for the Customer Service/Data Entry position at KB Industries, Inc.?
Job description
American Button Machines, a successful, 20-year-old sales company based in Plano, Texas, is seeking the ideal candidate to join our dynamic team. This key role offers the opportunity to be actively engaged in every stage of the sales process, contributing to our continued growth and success.
We are a hard-working, fun company that is seeking a Sales Support and Customer Service Representative that is truly inspiring and exudes excitement and passion!
We are a stable, fast-moving employee-friendly company that highly values our team. We pride ourselves in providing a collaborative, caring company culture. We focus on open communication and serving others with a strong emphasis on quality and customer service. We offer a relaxed non-smoking environment where the growth of the individual is supported and tools for success are provided.
Customer Service Duties Include:
- Answer phones with a smile every time while providing outstanding customer service.
- Receive inbound phone calls, data entry, customer support, and troubleshooting simple equipment and software issues over the phone (training provided)
Outbound sales duties:
- Scripted outbound sales call explaining products and prices
- Maintaining records of customer contacts
- Engaging and educating customers on new products
- Following up on previous customers for potential sales
Requirements:
- Hours 8 am-5 pm M-F
- Stable work history
- Must exude a professional and pleasant phone manner while communicating with customers.
- PC experience with common computer programs.
- Highly motivated and possess the ability to work effectively in a team environment, as well as independently.
- Supporting our internal team while focused on sales and customer service.
- Provide creative customer service solutions to WOW our customers.
- Solve escalated customer service calls (excellent conflict resolution skills).
- Contagious positive attitude
- Knows how to start with YES!
- Must pass drug/background check
Added Pluses:
- QuickBooks experience
- Bilingual skills (English/Spanish)
Want to wow us?
Provide a cover letter and resume. Tell us who you are, what drives you, why you are perfect for this position, why now? What do you want to learn? What can you bring to the table? Where do you see yourself in 5 years? Is this just a job? Or is this perhaps THE job you've been looking for?
If you have any of the following (or similar) we’d love to see your scores as well. That will assist us to narrow down the fit quickly, and you'll learn an incredible amount about yourself in the process.
MBTI: https://www.16personalities.com/free-personality-test
Job Type: Full-time
Pay: $16.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- We do not offer health insurance. Is that an issue for you?
- Why Are You Leaving (or Have Left) Your Job?
- What is your current salary and expectations?
- Tell us about your telemarketing or call-out experience.
- Tell us about your data entry experience.
- How accurate is your data entry?
- How many years QuickBooks experience do you have?
Work Location: In person
Salary : $17 - $20
