What are the responsibilities and job description for the Customer Service Representative position at KBS Solutions LLC?
Customer Support Representative, Sr.
Pay Rate: $15.00-22.57
Duration: 0-6 month(s)
Hours: 8:00am to 5:00pm Mon-Fri
Location: 2411 SANTA FE AVE Redondo Beach CA 90278
Customer Communication: Act as the primary point of contact for customers regarding shipment updates, inquiries, and problem resolution. Provide timely and accurate information on delivery schedules, order status, and tracking details. Manage incoming calls and emails from clients with professionalism and promptness. Order Processing & Shipment Coordination: Process and manage orders from customers, ensuring they are entered accurately into the system. Coordinate with operations, warehouses, carriers, and vendors to schedule pickups, deliveries, and shipments. Monitor and ensure on-time delivery of shipments, proactively addressing any issues or delays. Issue Resolution: Address and resolve any discrepancies or problems related to shipping (e.g., damaged goods, late deliveries, missing items). Escalate complex issues to the appropriate department or management when necessary. Documentation & Reporting: Prepare and review shipping documents such as bills of lading, packing lists, labels, and invoices. Maintain detailed records of customer interactions, shipment details, and any service-related incidents. Problem-Solving & Escalation: Troubleshoot logistics challenges, including routing issues, carrier delays, or customs clearance problems. Escalate issues when needed and ensure follow-up actions are taken to resolve them.
Job Types: Full-time, Contract
Pay: $16.00 - $22.75 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do you have transportation/ Car to commute to work location?
- Do you have any holidays or leaves planned between the next 30 days to 3 months down the line?
- Where are you currently located (street / Drive name and Zip Code)
- What is the best number to reach you, and do you use text on it?
- Please make sure to answer all questions and read the job description carefully.
- Are you currently employed? if no when can you join?
- What is the best email to send rate confirmation email to you?
- Please expect calls from/ or you can reach us at
(469) 378-4071 OR (469) 331-0692 (emails are Mahesh.Mundla@kbs-s.com Or divyagandha@kbs-s.com OR Saumya@kbs-s.com) (MON-FRI 9am to 5pm EST) weekends closed/ National holidays we stay closed.
- Have you ever worked with UPS in any capacity?
- How many years of experience you have in Customer service?
- How far is the job location for you ( 2411 SANTA FE AVE Redondo Beach CA 90278)?
- Are you comfortable with: 8:00 am to 5:00 pm Mon-Fri shift
Work Location: In person
Salary : $15 - $23
