What are the responsibilities and job description for the Microsoft Specialty Technician position at KBTS Technologies, Inc.?
Email me your resume to mike@kbtstech.com or call at 248-374-1230 ext 403
Ensure you read the information regarding this opportunity thoroughly before making an application.
Carson City or Las Vegas, NV
Duration : 12 months contract and extendable there after
Will require local candidate. 100% On Site Work
relocation candidates.
W2 Role
Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer’s technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.
Writing customer communications, processes, and other customer-facing documentation.
Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
Work within an Agile environment.
Solid knowledge of Service Desk and Customer Support center operations.
Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to : desktops, laptop / tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN / WAN, VPN, antivirus, remote access technologies, and mobile devices.
