General Manager

This General Manager professional is responsible for overseeing the day-to-day operations while working in our beautiful design studio in . We are a luxury, boutique design center working primarily with the trade and high-end homeowners. Our wide range of premium surface materials coupled with a team of passionate design professionals and installers has proven fruitful for more than 20 years. We’re looking for an exceptional General Manager as we continue to propel forward! Our specialties are high end tile, mosaics, stone, marble, wood etc.

Duties and responsibilities

Sales Leadership:

• Lead and motivate a team of sales and administrative staff to achieve individual and team sales goals.
• Monitor sales performance and identify areas for improvement.
• Assist with sales, review estimates and support growth of business.
• Manage customer relationships and handle escalated issues.

Visual Merchandising:

• Ensure a visually appealing showroom with displays to showcase products effectively and product placement/presentation are consistent with brand standards.
• Stay up to date on trends and promotions.

Inventory Management:

• Monitor inventory levels and ensure adequate stock of products is available.
• Manage product ordering and delivery to maintain proper stock rotation.
• Identify and address potential stock issues.

Customer Service:

• Greet and engage customers in a professional manner.
• Provide detailed product information and answer customer questions.
• Handle customer concerns and complaints effectively.
• Build strong customer relationships to encourage repeat business.

Operational Management:

• Set and manage sales goals/targets.
• Ensure adequate staff coverage in the design studio at all times.
• Manage employee performance. Monitor design studio cleanliness and upkeep
• Conduct team meetings to discuss sales strategies and performance and communicate regularly with the owner.

Reporting and Analysis:

• Generate sales reports and analyze key performance indicators.
• Identify trends and opportunities to improve sales performance.
• Prepare sales forecasts and budget plans.

Qualifications

• Previous sales or industry experience within the surfacing material environment with at least 4 years proven experience managing a showroom or similar setting.
• High end Interior/Exterior surface material (tile, mosaics, wood, stone, marble, etc) experience required.
• Leadership and team management skills
• Visual merchandising and product presentation knowledge
• Computer Proficiency (We will train)
• Ability to analyze sales data and identify trends
• Highly Organized
• Strong communication skills
• Exercises independent judgment and initiative
• Excellent computer skills and proficiency with QuickBooks

This is M-F 8:00-5:00 (Summer offer Flex Friday, leaving at 2:00). We have a wonderful, experienced team of 10-12 made up of designers, operations, warehouse and field supervisors. Some have worked with the company for many years! We are an equal opportunity employer and welcome those with the qualifications listed to apply.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Experience:

• managing a showroom or similar setting.: 4 years (Required)
• sales experience with flooring - tile, stone, wood, etc.: 2 years (Required)

Work Location: In person