What are the responsibilities and job description for the NOC Technician II position at KC Installation, LLC?
Job Details
Job Description
Job DescriptionCompany Description
NOC IT Technician II
Clemson University s CCIT Customer Support Services Team is looking for a NOC IT Technician II to fulfill the following duties:
- Monitors, tests, maintains, and repairs network and infrastructure elements for Clemson CCIT.
- Performs other duties as assigned.
JOB DUTIES:
- Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
- Applies simple state-of-the-art technology to meet and improve network control center.
- Configure network and system resources, and maintain corresponding system records and documentation.
- Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems.
- Performs pre- configured port activations on network switches.
- Monitors mainframe, applications, and batch processing. Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
- Meets agreed SLA time requirements
- Prepares and reviews documentation for use in operations for training and knowledge base.
- Participates in training and cross training for the Tier II.
- Provides customer service for all information and/or telecommunication network systems support areas.
MINIMUM REQUIREMENTS:
- Education - High School Diploma or Equivalent and experience in information technology, electronics technology systems, or other related areas
- Work Experience - 5 Years; An associate's degree or bachelor's degree in a related field may be substituted for the required experience.
Required knowledge, skills, and abilities:
- IP Network troubleshooting
- DNS configuration
- Understanding of monitoring tools (Splunk, SolarWinds)
- Domain management
- Server and Edge Firewall experience
- Microsoft Office Suite
- Server batch scripting
- Technical writing experience
About KCI:
As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
Company Description
About KCI:
As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
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