Front Desk Associate

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and requests efficiently.

Responsibilities

• Greet and check in guests upon arrival, ensuring a smooth and pleasant experience.
• Manage reservations and maintain accurate records of guest information.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Provide information about hotel amenities, services, and local attractions.
• Process payments and manage billing procedures accurately.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
• Utilize phone systems to manage incoming calls effectively.
• Assist in promoting hotel services and special offers to enhance guest experience.

Skills

• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Previous experience in hotel management or resort settings is a plus.
• Strong background in guest services and hospitality management.
• Excellent interpersonal skills with a focus on guest relations.
• Proficient in using phone systems and other office equipment.
• Ability to work well under pressure while maintaining a positive attitude.
• Attention to detail and strong organizational skills are essential for managing multiple tasks efficiently.

Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount

Schedule:

• Evening shift
• Morning shift
• Night shift
• Overnight shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $16 - $17