Director, Indirect Lending

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. 

About the Role

Kitsap Credit Union is hiring a full-time Director of Indirect Lending to work hybrid out of our corporate office in Bremerton, Washington. This position is responsible for the daily operations of the Indirect Lending department. This role will develop and maintain ongoing business relationships with dealers and vendors and originate loans for the Kitsap Credit Union’s portfolio for current and new members of the credit union. This role will also ensure that loan underwriting policies and procedures are being adhered to and participate in risk management of the indirect loan portfolio.

Quick Facts

Seniority Level: Director

Reports to: VP, Indirect Lending

Employment Type: Full-time, Salaried, Exempt, Hybrid

Salary Range: $110,582.25 - $138,227.81 depending on experience

Bonus Target: 12% potential incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 14BC

Industry: Banking

Principal Accountabilities 

• Research, develop, implement, and administer current and new indirect lending policies and procedures.
• Ensure achievement of credit union objectives by planning and administering the indirect lending functions, motivating department to increase productivity and to provide excellent customer service while controlling department expenses.
• Look for ways to streamline the Indirect Loan processes, including decreasing turnaround time on loan decisions and increasing look to book and approved to book ratios.
• Participate in Indirect loan planning, as well as prepares, maintains, and coordinates the reporting relating to established goals.
• Serve as Operations Manager for department technological systems and System Administrator for lending platform and lending applications.
• Recommend and assist with the creation/implementation of indirect loan promotions among participating dealers.
• Review credit applications for loans to determine creditworthiness, ensuring that all loans are within current credit policy.
• Assist Loan Officers when handling more difficult loan requests and complex problems with dealerships and members.
• Responsible for maintaining dealer relationships by providing excellent customer service and through business development.
• Work with Accounts Control as necessary to facilitate collection efforts as it relates to dealer relationships.
• Manage Indirect Lending team by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning, monitoring, appraising, and reviewing employee job contributions; maintaining compensation; resolving problems; and implementing change.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must be able to work under pressure and manage workflow to provide a high level of member service.
• Ability to develop and recommend new loan products, services, policies, and procedures.
• Ability and willingness to analyze situations and make quality decisions in a timely manner.
• Ability to work and negotiate with dealership employees to achieve the desired credit quality goal of the credit union.
• Proficient with Microsoft Office Suite software, including Excel.
• Working knowledge of consumer lending terminology, concepts, practices, and procedures.
• Knowledge of NCUA and State of Washington compliance and regulatory environment for consumer lending.
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Understand, model, and represent KCU’s core values.

Required Qualifications and Education

• Bachelors’ degree in Business Administration or related area or equivalent experience.

• Two years of progressive experience with managing loan underwriting systems.

• Five years of progressive management experience required with financial institution knowledge of indirect lending credit and operations.

Preferred Qualifications and Education

• Master's degree

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

****** Employment is contingent upon satisfactory background and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** 

#LDR

Salary : $110,582 - $138,228