What are the responsibilities and job description for the Call Center Representative position at KD Direct Marketing?

This is a remote position.

In a digital world, most of us are overwhelmed with emails, social media updates, and thousands of digital advertisements. Paperless is becoming the new standard, yet, direct mail still has a higher response rate percentage. From the small mom and pop shop, to large corporations, KD Direct specializes in reaching our clients preferred target market, making sure the envelope gets opened, as well as measuring the success of our clients campaign, all in an efficient, cost effective fashion.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

Requirements

Call Center Representative Requirements:

High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.

Benefits

**Medical, Dental, and Vision:**

**Paid Time Off (PTO):**

**Paid Holidays:**

**Floating Holidays:**

**Competitive Compensation:**

**401(k) Retirement Plan:**

**Company Paid Benefits:** Life insurance, short-term and long-term disability, and more.

Salary : $17 - $21

Apply for this job

Receive alerts for other Call Center Representative job openings

Call Center Representative

What are the responsibilities and job description for the Call Center Representative position at KD Direct Marketing?

What is the career path for a Call Center Representative?

Not the job you're looking for? Here are some other Call Center Representative jobs in the Chicago, IL area that may be a better fit.

We don't have any other Call Center Representative jobs in the Chicago, IL area right now.

AI Assistant is available now!