SSA Part-Time Customer Service Representative (In-Office)

Job description

Must have a passion for helping people!

KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45 years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the SSA. The start date will depend on when clearance is attained but is targeted for February 10, 2025. The set shift is Monday - Friday from 10:00 AM - 4:00 PM EST.

Responsibilities and Duties

• Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
• Handle questions and concerns with the highest degree of courtesy and professionalism.
• Communicate and provide accurate answers to resolve end-users' questions and concerns.
• Display empathy, have a passion for customer service excellence, and enjoy helping people.
• Use a tactful manner and ability to effectively deal with difficult situations.
• Maintain knowledge of systems/applications/products serviced by the contact center.
• Ability to follow strict work instructions and procedures.
• Adapt to continual changes to work instructions and procedures.
• Available for a flexible schedule Monday through Sunday 24/7.
• Actively participate in training as required.
• Listen to performance feedback and integrate suggestions into your daily tasks.
• Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills

• Effective listening & comprehension skills
• Ability to closely follow instructions
• Outstanding verbal & written communication skills
• Analytical & resourceful problem-solving skills
• Proper telephone etiquette
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, when needed
• One year of call center experience

Candidates must possess excellent oral and written communication skills. Candidates must possess excellent active listening skills, above-average spelling, grammar, and punctuation proficiency. The role requires onsite work, as this contract does not offer remote options. Additionally, candidates should have customer service experience, as the position involves handling a high volume of calls with special scenarios. It is essential for candidates to be able to manage their emotions effectively to ensure it does not impact their daily performance.

Equal Opportunity Employer/Veterans/Disabled

KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.

Benefits

VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.

HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.

Weekly day range:

• Monday to Friday
• Weekend availability

Job Type: Full-time

Pay: $20.91 per hour

Expected hours: 30 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 6 hour shift
• Day shift
• Morning shift

Shift availability:

• Day Shift (Required)

Work Location: Remote

Job Type: Full-time

Pay: $20.91 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In-Office only (965 S. Hwy 25W - Suite 11, Williamsburg, KY 40769)

Job Type: Part-time

Pay: $20.91 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $21