Supervisor, Accounts Receivable Collections - CBO

The Accounts Receivable Collections Supervisor is primary responsible for supervising the day-to-day activities of office.

Supervises day-to-day activities of healthcare services billing office staff in areas of coding, data entry, cashiering, insurance and patient billing, credit and collections. Ensures the timely and accurate processing of paperwork.

Essential Duties:

• Supervises the work of healthcare services billing office staff. Communicates unit priorities. Assigns and schedules work based on assessment of work volume and deadlines. Monitors performance and provides feedback. Provides input for performance appraisals. Recommends new hires and salary increases or promotions. Counsels or disciplines as needed.
• Monitors and reviews work for accuracy and timeliness. Identifies and corrects errors. Assists in problem resolution and makes decisions within established authority level. Ensures adherence to internal operating policies and procedures and external guidelines and regulations.
• Trains staff in unit operating procedures. Ensures procedures and policies are documented and updated as changes occur. Communicates changes to staff.
• Participates in development and implementation of billing and collection policies and procedures applicable to the department operations.
• Provides information and interpretation of billing and collection policies and procedures. Resolves problems referred by departmental staff and clarifies issues.
• Assists in budget development by gathering, analyzing and reporting data. Provides projections and recommendations, as requested.
• Monitors internal operations and evaluates procedures and controls for adequacy.
• Recommends changes or modifications to operating procedures. Determines most effective means of implementation.
• Assists in the development, maintenance and enhancement of automated systems to support operations. Ensures that internal systems compliment university-wide systems and that information is reconciled on a regular basis.
• Reviews all Medicare, Medi-Cal and other third-party payor correspondence.
• Corrects all billing problems to facilitate reimbursement.
• Prepares various status reports for management. Analyzes trends and makes recommendations.
• Serves as a resource for other university offices and staff and any external contacts requesting information exchange and/or assistance.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with university Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req Associate's degree Degree in a related field
• Combined experience/education as substitute for minimum education.
• Req 3 years Experience in field.

• Req Medical billing, coding and collections experience.
• Req Working knowledge of CPT-4 and ICD- 9CM coding, computer billing systems-IDX, government and private insurance, government and private insurance, laws governing collection efforts.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.