What are the responsibilities and job description for the Workforce Training and Development Assistant position at Keck Medical Center of USC?
Education
Minimum (Required)
High School diploma or equivalent
Preferred (Not required)
Bachelor’s Degree preferred
Work Experience
Minimum (Required)
Working knowledge of Microsoft Word, Excel, and PowerPoint required
Preferred (Not required)
1 year of administrative support experience preferred
Licenses and Certifications
Minimum (Required)
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Preferred (Not required)
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POSITION SUMMARY The Workforce Training and Development Assistant supports the coordination and scheduling of the Workforce Training and Development team’s training projects/programs. Coordinate online classes and various in-person classes with the use of a Learning Management System and other tools as needed (TEDS, Relias, Resource Scheduler, WebEx, Outlook, etc.). ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES • Responsible for the support, coordination, and scheduling of assignments for training in-person classes, online courses. • Plans and manages logistical resources efficiently (training rooms, virtual classrooms, supplies, catering, etc.). • Maintains a master training calendar for the department. • Assists with creating and sending learning surveys, reporting and analytics. • Gather and analyze various data elements to produce professional reports, summarizing potentially complex data necessary to ensure compliance of employees with Hospital and/or State requirements. Participation in surveys that require information on education compliance. • Serve as triage and troubleshoot online course issues, before escalating to technical resources. Collaborate with vendor, HR and/or IT teams to resolve learning management system or other training-related, technical issues. • Serve as a subject matter expert for training coordination and LMS management. • Participates as an active member of the team in the assessment, planning, and implementation of educational programs. • Administrator for the TEDS Competency and Learning Management Systems. • Ensure competencies are updated for every job code, new employee. • Ensure class attendance are entered in API under each employee. • Assist in the maintenance and keeping Education policies and procedures up to date. • Coordinate and monitor all team expenditures. Process checks requests. Coordinate departmental purchasing. • Assists in ensuring hospital compliance for all educational courses including running reports and following up on employees on delinquent status. • Assists with New Hire Orientation. • May draft and send Workforce Training and Development-related communications. • Must manage a variety of multiple projects and/or programs with high levels of complexity. • Other duties may be assigned as necessary to ensure the effectiveness of the Workforce Training and Development team.
