What are the responsibilities and job description for the Dispatcher or Call Center Rep position at Keefe's Air Conditioning & Heating, Inc?
Job Description
Job Description
What We Offer :
Base Pay : $16 - $21 Per Hour Robust incentive pay structure
100% Company Paid Health Insurance for our employees
Dental, Vision, Life, Disability Insurance also available
Paid Time Off
401k with Company Match
Continued Training and Education Courses through the company and vendors
Schedule :
5 Day Work Week
No On Call
No Sundays
Rotating Saturday
What We Do :
We are a team of home service experts who go the extra mile to ensure peak performance in home's heating, air conditioning, plumbing, and electrical systems.
What You'll Do :
Evaluate customer calls and dispatch the right technician to every job.
Learn the business and learn how to prioritize and dispatch customer calls.
Participate in training so that you grow and develop as a logistics professional.
Ensure quality customer experience.
Develop report with customers and technicians.
Update customers throughout the day on technicians' progress.
Skills and Experience :
At least 1 year of dispatching experience preferred.
Or at least 1 year Call Center Experience
Who We are :
We are the largest, locally owned, company of whole home experts. Mr. Keefe started as a tradesman in a van right here in Marrero! Over 45 years later we employ almost 150 people right here in the Greater New Orleans area. We invest in continuing education and obtainable incentive programs to provided long term opportunities for everyone on the team! If you want to learn more about our company; or feel you are ready to begin a long-term career with a company who knows who you are, and empowers you to be successful, APPLY NOW! or send a text to Billy at 504-396-4345!
Keefe's A / C & Heating is an Equal Opportunity Employer
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