What are the responsibilities and job description for the Counter Sales Associate - Madison, AL position at Keeling Company?
The Sales Counter/Driver Associate role touches every aspect of branch operations: customer care over the counter and the phone, warehouse duties, and driving responsibilities. The Sales/Driver associate will be knowledgeable, motivated, energetic, and able to manage time effectively. Each branch is a 3-4-person team, so we cross-train each associate. Everyone at the branch is essential to the store's overall success.
Responsibilities:
Greet and direct customers
In-person or over the phone must answer customers questions about specific products/services (e.g., product features, pricing, and after-sales services)
Entering orders in the ERP system
Pull and prepare inventory orders for customer pick-up or delivery
Develop and stay up-to-date on product knowledge through involvement in Company and vendor-sponsored training programs
Coordinate with your team to provide excellent customer service (especially during our busy season)
Assist with merchandising products, managing inventory, and other store tasks while maintaining a safe working environment
May be required to make local deliveries to the customer
Ensure that the store and all its properties are upholding the expectations of the Keeling Company brand: exceeding customer service expectations, cleanliness, atmosphere,and high energy.
All other duties are assigned by the branch manager or Keeling Company leadership team.
Employees of Keeling Company have the right to refuse dangerous or unsafe work.
Job Requirements:
A current or the ability to obtain a DOT Medical Certification
Must be able to lift up to 75 lbs. from the floor
Forklift certification provided by Keeling Company
Clean Motor Vehicle Report
Ability to use the computer for email, invoicing, and inventory management
High School degree or equivalent
Prior sales, warehousing, and/or delivery experience
Pass a required Drug and Background check
Customer service and communication skills
Able to remain professional and courteous at all times
Bilingual is a plus, not required
