Operations Manager

Description

POSITION SUMMARY

Keelson’s Operations Manager provides support primarily to the Ops Support Team, while also supporting other functional areas of the enterprise. The Operations Manager will assist with supporting the system side of operations, monitoring operations equipment health, and health of all technology in use at Fenix Marine Services.

ESSENTIAL FUNCTIONS

· Live monitoring of RTLS (real-time locating systems) equipment health to ensure all handling equipment is functioning properly, identify equipment that is not functioning properly and remove from operations for analysis and/or repair.

· Inform the terminal operations team when there are equipment issues and contact the appropriate party where there are issues.

· Data translation for multiple network, application, system and equipment exceptions and failures.

· Interdepartmental exception and error resolution.

· Vessel cold iron management inclusive of steamship line coordination, Port of Los Angles scheduling, California Air Resource Board (CARB) Reporting, terminal scheduling, and invoicing.

· Coordinate steamship line requests and updates with terminal management.

· Monitor MarUTL (Marine Unable to Locate) percentage trends while using dashboards and VPS to review high volumes, high percentages (>10%), and identify issues with equipment causing lost containers.

· Monitor Autogate OCR reports and dashboards for low percentages and volumes, identify issues with the equipment camera, and/or incorrect information in the system.

· Vessel daily position reporting and schedule update notification.

· Interaction and coordination with internal IT Department, Finance Department, Customer Service Department, Legal Team, Claims Team, and Terminal Operations Management Teams.

· Track stowage reporting coding accuracy with a corresponding OSHA alliance code

· Emergency resolution of “Critical” tickets when operations are down, includes troubleshooting and contact applicable vendors.

· Work with software applications such as, Smartmap, XPS, N4, Bomgar, Shipeditor, PowerBI, Accuview, and additional queries.

· Collect and provide data analysis for KPI reports, EDI reports, and BAPLIE reports related to operations and business.

KNOWLEDGE SKILLS AND ABILITIES

· Container terminal operations knowledge, preferred but not required

· Proficient computer skills (experience with Microsoft 365 is a bonus)

· Basic knowledge of EDI

· Strong documentation skills

· Ability to multitask, prioritize, and manage time efficiently

· Ability to analyze and process information in a fast-paced environment

· Ability to support operations 24 hours a day, 365 days a year including holidays

· Problem solving skills

· Strong attention to detail

Requirements

 REQUIRED EDUCATION AND EXPERIENCE

· BS/BA degree in Marine Administration, Transportation, Operations Management, or equivalent work experience working in management, preferred.

· 2-5 years managing related union labor desired.

PHYSICAL REQUIREMENTS

· Ability to remain in a stationary position for extended periods of time

· Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, lift and small carry parcels, packages and other items

· The physical demands listed are intended to provide a general overview of what will be required in the role and are not an exhaustive list of requirements. Keelson remains compliant with the Americans with Disabilities Act (ADA) and will engage in the interactive process for all reasonable accommodation requests to successfully perform the duties of the position.

EMPLOYMENT REQUIREMENTS

· Willingness to submit to pre-employment background check and drug screening

· Compliance with Keelson Drug Free Workplace Policies

· Ability to obtain a Transportation Worker Identification Card (TWIC)