RST Driver/Agent

Job Title: RST Driver/Agent – Experience Required

Location: Palo Alto, CA

Job Type: full time, with full benefits

Pay Rate: $45/hour, shifts have built in daily overtime

FLSA: non-exempt

Summary:

Reporting into the Residential Security Agent Team Lead, the Driver/Agent will provide safe and secure transportation as directed and will function as a member of the Residential Security Team. This detail operates in a dynamic, multi-faceted, and fast paced environment.

Duties:

• Responsible for the safe and efficient transport of Principal/passengers.
• Communicate location and route to the security command post.
• Operate a passenger vehicle in a safe and lawful manner, while observing all traffic regulations and maintain awareness that the routes traveled are through heavily congested residential areas.
• Learn Principal’s preferred routes and follow them with the Principals when safe and appropriate.
• Manage logistics for pick-ups and drop-offs as directed.
• Report all potential service and maintenance problems of the vehicle to the security command post in a timely manner.
• Ensure the inside and outside of the vehicle are properly maintained and cleaned when time permits.
• Raise concerns, issues, and problems to the Team Lead concisely and in a timely manner.
• Perform patrol functions at selected residential and commercial properties.
• Responsible for assigned daily duties.
• Monitor CCTV systems for properties assigned to the command post.
• Occasionally provide security functions with a customer service approach, being mindful of maintaining professionalism and aligned with company policies and procedures.
• Maintain client confidentiality and situational awareness.
• Perform other duties as assigned by Keelson Strategic and client leadership team.

Required Skills and Traits

• Capable of regular, non-technical vehicle maintenance (replace wiper fluids, maintain proper inflation of tires, etc.).
• Must be a reliable team member and maintain a positive attitude.
• Flexible understanding the need to work overtime with or without advanced notice.
• Ability to communicate in situations over radios, phone, email, text and in-person. Must be personable, successfully interact with clients, superiors, peers, vendors and neighbors.
• Required to handle sensitive and confidential information.
• Ability to drive in all weather conditions.
• Must possess a good understanding of the latest technology in security camera systems, use of smartphones, push to talk radios, GPS devices, communications, and collaboration apps (Google Drive, Word, Excel & Power Point).
• Ability to remain professional and courteous at all times.
• Capable of deciphering GPS traffic notifications and able to plan the safest routes to take.
• Ability to operate without the need for constant guidance from others.
• Maintain rational behavior and stay calm under stressful driving conditions and refrain from using inappropriate language.
• Capable of following instructions and requests without complaint, not commenting, engaging in or joining any conversations of the Principal/passengers without permission.
• Use of alcohol or medications that impair your driving ability are strictly prohibited.
• Must keep a professional appearance and have good personal hygiene.

Position Qualifications, Certificates and Licenses

• 2 years of residential security experience
• 2-4 years of combined experience in relevant security, military, and/or law enforcement positions
• Physically fit to facilitate emergency responses
• Valid Driver’s License with clean driving record
• American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification
• California BSIS Guard Card
• California BSIS Exposed Firearm Permit or CA CCW
• Successfully pass a certified EMT course
• Passport(if required)

*All certifications must be current. Employees are responsible for keeping all certifications/licenses active

Physical Requirements

• Ability to patrol the property and access areas quickly
• Physically able to capture and detain individuals if necessary
• Prolonged periods sitting in a car or at a desk and monitoring surveillance equipment (at times 5 hours).
• Prolonged periods of standing on your feet without a break 4-5 hours
• Must be able to lift 50 pounds at a time
• Must be able to lift, drag a human up to 200lbs or more, if necessary
• Being able to respond to physical attacks, natural disasters, evacuations
• Able to regularly stand, walk, sit, use hands/manual dexterity, reach or stretch, stoop, kneel, crouch or crawl; speak or hear.
• Will be exposed to outdoor weather conditions.
• Vision abilities required for this role include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Detail Structure

• Full-time position
• Schedule is 4 days a week
• Shift length 10 hours/day
• Weekends
• Holidays
• Overtime/additional shifts as needed
• local travel driving Principals and their guests

Salary and Benefits

• Base pay rate of $45 per hour
• Pay structure per shift includes built-in overtime in accordance with California and federal laws
• Paid sick leave
• Paid time off (PTO) accrual
• Holiday pay for select holidays you work (6)
• Company 401(k) with employer match
• Flexible insurance plans - Medical, dental and vision
• 100% of employee premium paid for by Keelson (plan upgradable for additional employee paid premium)
• Generous employer contribution per family member (up to 4 family members) to help lower employee contributions for dependents that join the plan
• Life Insurance
• Long Term Disability
• Short Term Disability
• Critical Accident/Illness coverage