General Manager

Job Overview :

The General Manager (GM) is responsible for the overall leadership, management, and success of the private country club. This role ensures the smooth day-to-day operations of the club while maintaining high standards of service for members and guests. The GM oversees all aspects of club activities, including dining, events, golf operations, member relations, financial management, staff development, and the upkeep of club facilities.

The GM must be a dynamic leader, excellent communicator, and strategic thinker with a keen understanding of the private club industry, member expectations, and fiscal management.

Key Responsibilities :

1.       Leadership & Management :

Serve as the face of the club, cultivating strong relationships with members, guests, staff, and the community.

Develop, lead, and mentor department heads and staff across all departments, including dining, golf, tennis, fitness, events, and maintenance.

Maintain a culture of professionalism, hospitality, and excellence, ensuring top-tier member experiences.

Implement club policies as set forth by the Board of Directors and ensure compliance with club bylaws and regulations.

2.       Member Relations :

Maintain strong relationships with members, actively seeking their feedback and striving to exceed expectations in service, programs, and facilities.

Address and resolve member inquiries, complaints, and concerns in a professional and timely manner.

Develop and implement member engagement strategies to foster a welcoming and inclusive club atmosphere.

3.       Financial Management :

Oversee the financial performance of the club, including budgeting, forecasting, and monitoring of expenses and revenues.

Develop annual operating and capital budgets for board approval and manage club resources effectively to meet financial goals.

Ensure compliance with financial regulations and implement sound fiscal policies to protect the club’s financial health.

4.       Operations & Facilities Management :

Ensure the smooth day-to-day operation of all club departments, ensuring that high standards of service and member satisfaction are maintained.

Oversee the maintenance and improvement of club facilities, grounds, and equipment, ensuring they are in top condition and in line with member expectations.

Collaborate with department heads to develop innovative programming, events, and services to attract and retain members.

5.       Human Resources :

Hire, train, and manage all staff, ensuring that high levels of performance, professionalism, and member service are upheld.

Conduct regular performance evaluations, provide ongoing feedback, and address any staff-related issues.

Foster a positive work environment that promotes teamwork, staff development, and retention.

6.       Marketing & Membership Growth :

Facilitate and assist strategies to attract new members and retain existing members, ensuring that membership goals are met.

Collaborate with the membership committee to develop membership drives, referral programs, and promotional events.

Increase visibility and reputation of the club within the community and industry through networking and marketing efforts.

7.       Board Relations & Governance :

Act as a liaison between the board of directors and club operations, providing regular reports on club activities, financial performance, and member satisfaction.

Attend and participate in board meetings, offering insights and recommendations for improving the club’s operations and growth.

Execute board directives and assist in the development of club policies and procedures.

Qualifications :

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 5 years of leadership experience in hospitality, private club management, or related fields.
• Proven track record of successful financial management and revenue growth.
• Strong understanding of private club operations, member relations, and event management.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of golf course operations and an understanding of the unique culture of private clubs is a plus.

Compensation :