What are the responsibilities and job description for the Systems Consultant position at KeenLogic?
KeenLogic is seeking a Systems Consultant to be a part of our team working with The U.S. Senate Office of the Sergeant at Arms to provide expert support for hardware and software systems across both Windows and Apple environments. The role will involve troubleshooting technical issues, providing customer support, and ensuring users are able to efficiently utilize technology solutions.
Location: Washington, D.C. – Hybrid Work Schedule
Clearance: Clearable U.S. Citizen
Experience and Education Requirements:
Job Description:
Customer Support and Communication:
Location: Washington, D.C. – Hybrid Work Schedule
Clearance: Clearable U.S. Citizen
Experience and Education Requirements:
- Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
- 5 years of direct customer support experience.
Job Description:
Customer Support and Communication:
- Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.
- Experience supporting both Windows and Apple environments along with associated back-up solutions.
- Proficiency in installing and troubleshooting hardware and software across both platforms.
- Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance.
- Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.
- Knowledge of best practices for system maintenance and user support.
- Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware.
- Flexibility to adapt to evolving technical environments and user needs.
