What are the responsibilities and job description for the Customer Service Representative position at Keep It Fresh Cold Storage?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional client services, handling inquiries, and ensuring customer satisfaction. This role requires strong communication skills, the ability to analyze customer needs, and proficiency in cash handling and office tasks. Bilingual candidates are highly encouraged to apply.
Responsibilities
- Provide outstanding customer support through various channels including phone, email, and chat.
- Handle cash transactions accurately and efficiently while maintaining a balanced cash drawer.
- Conduct outbound calling to follow up with clients and address any concerns or inquiries.
- Analyze customer feedback to improve service delivery and enhance client satisfaction.
- Maintain accurate records of customer interactions in our computerized system.
- Collaborate with team members to resolve complex issues and provide solutions.
- Assist in training new staff members on customer service protocols and best practices.
Requirements
- Previous experience in a customer service or client-facing role is preferred.
- Strong communication skills in English; bilingual abilities are a plus.
- Proficiency in cash handling and basic office procedures.
- Ability to analyze information effectively and provide appropriate solutions.
- Comfortable with outbound calling and engaging with clients proactively.
- Proficient in using computer systems for data entry and record keeping.
- A positive attitude, strong work ethic, and the ability to work well under pressure.
Join our team today and contribute to creating an exceptional experience for our customers!
Job Type: Full-time
Pay: $12.50 - $13.50 per hour
Expected hours: 40 – 50 per week
Shift:
- Evening shift
- Morning shift
Work Location: In person
Salary : $13 - $14
