What are the responsibilities and job description for the Customer Success Manager position at KEEPER CO. LTD?
About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Keeper has raised $6M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month. You will be the main point of contact for larger firms and will be responsible for helping them onboard and succeed in our product.
What You'll Do
Onboarding Prospective Customers
- Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
- Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
- Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
Internal Team Processes
Who You Are
Benefits
Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
