What are the responsibilities and job description for the Customer Experience Specialist position at Keeper?
About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Keeper has raised $6M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
What You'll Do
Customer support is a critical function for us. We believe that it's our job to teach our customers how to use our product, not their job to learn it.
We succeed in that job by providing amazingly responsive online chat and writing digestible product documentation. In a nutshell, that's what you'll do at Keeper.
You will :
- Be the first person to answer incoming chat support requests,
- Create and improve customer education materials (FAQs, tutorials, etc.) to help customers answer questions on their own
- Relay common sources of confusion to the CEO and CTO to make the product more intuitive
Who You Are
Benefits
Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
