Customer Service Coordinator

IN-OFFICE TEAM OPPORTUNITY IN BUFORD, GA

We’re looking for some outgoing, career-oriented Vietnamese Speaking AND Spanish Speaking Customer Service Coordinator professionals to join our client's team. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels, and profitability. Please apply if you are located in or near the Buford, GA area. You will get continuous training, room for advancement, and an opportunity to be an integral part of a growing team of insurance agents.

*IN-OFFICE JOB SETTING*

*P & C INSURANCE LICENSING REQUIRED* - PRIOR TO JOB START

Responsibilities

• Proficiently interact with customers on behalf of the company
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through warm, referral, and cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Be a part of a group under a Fortune 40 conglomerate
• Analyze the territory/market’s potential, help track sales, and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Provide quotes for customers
• Continuously improve through feedback

Skills

• Customer care skills
• Must have or obtain a license in Property & Casualty - Producer's license
• Spanish bi-lingual speaking required
• Vietnamese bi-lingual speaking required
• Proven work experience as client - customer service representative
• An ability to work under pressure and to deadlines
• Excellent knowledge of MS Office
• Familiarity with CRM practices along with the ability to build productive business professional relationships
• Highly motivated and target-driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver opportunities tailored to the audience needs
• Relationship management skills and openness to feedback
• Associates degree or higher/equivalent

Join us in learning and growing as you engage customers in ways to protect their families and assets.

**Base Commission range from 37k-52K with bonuses

Job Type: Full-time

Pay: $36,000.00 - $43,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Will you be able to pass a background test?
• Are you willing to obtain your insurance producer's licenses?

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 2 years (Required)

Language:

• Vietnamese (Required)
• Spanish (Required)

License/Certification:

• Property & Casualty License (Required)

Ability to Relocate:

• Buford, GA 30518: Relocate before starting work (Required)

Work Location: In person

Salary : $36,000 - $43,000