Buy, Sale, Trade Representative

Location: Smyrna, GA, 30082

Skills: We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for photographers, offering high-quality equipment at great prices while extending the life of gear for a global community of creatives.

Role & Responsibilities:

As a Buy, Sell, Trade Representative at KEH Camera, you’ll play a vital role in connecting customers with the gear they need—whether they’re buying, selling, or trading. Your mission: guide customers through their gear journey by helping them find the perfect equipment, sell their pre-owned items, and trade for the latest tools. You’ll create lasting connections, solve challenges, and build relationships that fuel creativity, inspire confidence, and encourage brand loyalty.

• Ensure customer satisfaction aligns with KEH’s Brand values while maintaining a positive, empathetic, and knowledgeable attitude towards customers
• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities as well as reach out to customers when requested items become available
• Help customers with buying, selling and trading gear via phone calls and emails
• Make gear suggestions and resolutions based on conversation with your customer
• Troubleshoot customer issues
• Follow-up on outstanding issues and requests
• Respond to customer emails and voicemails in a timely manner while maintaining service levels
• Help customers navigate digital interfaces
• Manage orders on hold and take necessary steps to remove or delete orders
• Maintain a positive, empathetic, and knowledgeable attitude towards customers
• Achieve or exceed sales goals and SLAs
• Adhere to KEH’s policies and procedures

What We’re Looking For:

• Experience: 3–5 years in phone sales or a customer-facing sales role.
• Strong Communication Skills: Exceptional listening, verbal, and written communication abilities. Excellent written and verbal communication skills to respond to emails, voicemails, and inquiries professionally and effectively.
• Technical Interest: A passion for photography gear or a willingness to learn.
• Education: High school diploma or GED required; college degree preferred but not required.
• Customer-Focused Mindset: Proven ability to provide exceptional service that aligns with brand values while maintaining a positive, empathetic, and knowledgeable demeanor. You must love creating memorable experiences and solving challenges.
• Relationship Management: Experience building and maintaining strong client relationships to ensure satisfaction and identify potential sales opportunities.
• Sales Expertise: Ability to effectively assist customers with buying, selling, and trading gear, offering tailored recommendations to meet their needs.
• Problem-Solving Skills: Demonstrated ability to stay calm under pressure, troubleshoot complex customer inquiries with empathy and professionalism, resolve challenges efficiently, and provide clear solutions.
• Follow-Up Mastery: Strong organizational skills to follow up on outstanding issues and promptly address customer concerns.
• Technical Aptitude: Comfortable with navigating digital tools and interfaces to help customers manage orders and transactions and learn new systems quickly.
• Detail-Oriented: Meticulous approach to managing orders, including taking necessary steps to resolve or remove holds, while adhering to company policies and procedures.
• Goal-Oriented: Proven ability to achieve or exceed sales targets and service level agreements (SLAs).
• Team Collaboration: Works effectively in a team environment, contributing ideas and feedback to improve processes and drive company success.
• Conflict Resolution: Skilled at de-escalating tense situations and turning challenges into positive outcomes.
• Time Management: Excellent at balancing multiple tasks, managing priorities, and staying organized in a fast-paced environment.
• Technical Proficiency: Proficient in Microsoft Office Suite and familiar with CRM, ERP systems, and contact center tools to manage customer interactions efficiently.
• Learning Agility: Enthusiastic about learning new systems, tools, and industry trends, especially related to photography gear.
• Availability: Must be able to work 9:00 am – 6:00 pm EST, with the occasional Sat Shift from 10:00 am – 4:00 pm.
• This is an on-location role.

Why Work at KEH Camera?

• Be Part of a Photography Revolution: Join a company that’s not just in the business of gear—we’re fueling creativity, empowering photographers, and shaping the future of photography. Your passion for the craft will find a home here!
• Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe photography. At KEH, innovation and growth aren’t just goals—they’re part of our DNA. Your ideas and contributions will be valued from day one.
• Make a Real Impact: At KEH, you’re more than just an employee—you’re a key player in an exciting, ever-evolving industry. The work you do here directly influences the photography community and helps shape the future of the gear marketplace.
• A Culture of Creativity and Learning: We support your personal and professional growth with opportunities for continuous learning, training, and career advancement. Whether you’re a photography enthusiast or a tech expert, we’ll help you grow your skills and expertise.
• Work Hard, Play Hard: Enjoy a fun, fast-paced environment where your work is celebrated and where you can share your love for photography with like-minded individuals. Together, we make the KEH experience unforgettable—for both our team and our customers.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Why Join Us?

• Be part of a supportive and collaborative team.
• A workplace where your contributions make a real difference.
• Work with a leading name in sustainable photography gear.
• Make an impact by helping photographers find and sell equipment they love.
• Opportunity for growth within KEH’s expanding operations.