What are the responsibilities and job description for the Lead Service Writer Job at KEITH TITUS CORP GROUP in Weedsport position at KEITH TITUS CORP GROUP?
Job Details
Job Location
Exit 40 Truck Services - Weedsport, NY
Position Type
Full Time
Salary Range
26.00 - $30.00 Hourly
Job Shift
Monday - Friday : 8 : 00am to 5 : 00pm
Description
Position : Full-time
Hours : Monday-Friday / 8 : 00AM-5 : 00PM
Pay range : $26.00-$30.00 based on experience
Job purpose
The Service Writer proactively and reactively coordinates repairs for the fleet. This includes initiating services and repairs by ascertaining performance problems and services requested / required. The service writer verifies warranty and service contract coverages, develops estimates, plans technicians, schedules outside vendors, reviews and completes repair orders.
Duties and responsibilities
Able to perform the duties of the Service Writer, as required.
Manage and mentor all Service Writers to accomplish job responsibilities.
Daily review of all outstanding repair orders with staff to ensure accountability and troubleshooting support
Review PM, Internal DVIR, and Fault Codes DAILY with Service Writers to make sure units are addressed timely
Internal Shop Activities
Regular Attendance & Punctuality.
Communicate with internal departments (example : Dispatch, Financial Services), as necessary.
Answer general repair order questions for service writers to accurately finalize within 24 hours max of completion.
Answer general invoice questions for service writers to accurately close invoices.
Understand and explain estimates to the customer immediately within prescribed variances.
Adjust invoices or estimates within specified limits.
Outside Vendor Activities
Monitor the scheduled offsite work each day for PMs, breakdowns, and DVIRs reported.
Follow-up with outside vendors about outstanding scheduled repairs.
Compile repair details in the Transman software for onsite units and road service trucks.
Warranty Activities
Review and manage warranty claims as required :
Open the claim.
Track & process the claim.
Follow up on warranty claims and shortages that require additional information / parts / pictures.
Driver Support Activities
Provide rotating week and weekends on call coverage (company cell phone provided or reimbursement).
Answer incoming calls in a professional manner and return all customer calls prior to close of business each day.
Follow up to completion on all incoming inquiries.
Knowledgeable and complies the Safety, ELD, and CSA communications with drivers.
Understand driver operations and work completed within the daily driver functions.
Benefits :
Meritain Aetna, (offer 2 different health plans)
Company Sponsored HRA Card
Excellus Dental
Excellus Vision
Colonial Voluntary Supplemental Benefits (accident, disability, medical bridge, cancer)
1x annual salary Life Insurance Policy
Unum- voluntary life insurance
Pet Insurance / Pet Discount Program
EAP- Employee Assistance Program
Profit Share Program
401K and Company 401K Match
PTO- Paid Time Off
Qualifications
Qualifications
Required
Experience as a Service Writer (5 years).
High School Diploma; associate degree preferred.
Mechanical / technical knowledge.
Ability to multi-task.
Attention to details.
Self-motivated / team player.
Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies.
Ability to pass DOT drug screening and background check.
Professional image and attitude with all customers - representing KTC at all times.
Experience with specialized knowledge in the heavy duty, tractor, and trailer field.
Preferred
Adept and proficient at Transman, TMW, and all required Microsoft Suite tools used.
Physical requirements
Able to sit for long periods of time, use hands, or reach with hands and arms; walking short distances is required.
Able to read, write, talk, and hear.
Able to lift / move up to 75 lbs.
Repetitive tasks with few breaks.
Exposed to various extreme elements such as noise, dust, dirt and debris.
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