What are the responsibilities and job description for the Sales Consultant position at Kele Companies?
Temperature Control Systems (a Kele Company), a multi-branch, nationwide distributor of commercial/industrial HVAC controls, burner/boiler controls and building automation systems, is in search of an Inside Sales Consultant for the branch in Tulsa, OK.
Job Summary
The primary role of the Sales Consultant is to work with all branch team members to proactively meet our customers’ expectations by delivering exceptional customer service at the branch sales counter, over the phone and via email.
Essential Duties and Responsibilities:
- Assist walk-in customers and respond to inbound sales calls and emails
- Place outgoing phone calls to customers in order to obtain required information to complete the sale of a previously ordered product or service
- Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer
- Address all sales backlog issues to ensure accurate and expedient order shipment
- Accurately enter and acknowledge orders placed via phone, fax, mail, e-mail and/or customer’s electronic PO portal
- Proactively problem solve for customers who have experienced an error with their order and follow up to ensure customer satisfaction
- Assist customers with use and navigation of the company website and catalog
- Handle literature requests for pricing, data sheets and other requested information
- Resolve customer concerns pertaining to products and services
- Support outside sales team as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects
- Support automation contractors with software licensing
- Develop a thorough knowledge of products in the company catalog and other products our vendors offer
- Participate in training opportunities and self-study to increase product and industry knowledge and improve personal performance
- Perform shipping, receiving and inventory duties as required
Preferred Qualifications:
- General working knowledge of the BAS industry and basic knowledge of BAS applications and products.
- Candidate should demonstrate a proficiency in customer service skills
- High School diploma or equivalent and a minimum of 1 year related work experience
- Be able to effectively present information and respond to questions from customers, managers, or the general public.
- Proficiency in Microsoft Office to include Word, Excel, and Outlook and ability to learn company software.
Kele Companies offers all full-time associates the following benefits and perks:
- Medical, vision, and dental insurance
- HSA
- FSA (medical and dependent care)
- 401(k) with employer match up to 4% with immediate vesting
- Employer-paid short- and long-term disability coverage
- Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
- Paid time off and paid holidays
- Tuition reimbursement
