What are the responsibilities and job description for the Quick Lane Service Advisor position at Keller Ford?
Quick Lane Service Advisor
We are seeking a motivated and customer-oriented Quick Lane Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for our customers visiting our Quick Lane service department. Your primary responsibilities will include understanding customer needs, providing excellent service, and ensuring a smooth and efficient service experience.
**Key Responsibilities:**
- Greet customers in a friendly and professional manner as they enter the Quick Lane service area.
- Assess customer service needs by listening to their concerns and recommending appropriate services or repairs.
- Provide clear explanations of services, pricing, and benefits to customers.
- Schedule service appointments and maintain an organized workflow in the service department.
- Collaborate with technicians to communicate customer issues and service recommendations effectively.
- Prepare and present service estimates, invoices, and payment processing.
- Follow up with customers to ensure satisfaction with services performed and to promote repeat business.
- Maintain knowledge of current promotions, service offerings, and industry trends.
- Assist in managing inventory levels of parts and supplies for the Quick Lane service area.
- Handle customer complaints and concerns with professionalism and a focus on resolution.
- Keep the service area organized and maintain a clean working environment.
**Qualifications:**
- High school diploma or equivalent; additional automotive-related education or certifications is a plus.
- Previous experience in an automotive service environment or customer service role preferred.
- Strong communication and interpersonal skills with a customer-centric approach.
- Ability to multi-task and work in a fast-paced environment.
- Basic knowledge of automotive systems and services is preferred.
- Proficient with computer systems and software used in service operations.
- Valid driver’s license with a satisfactory driving record.
**What We Offer:**
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities.
- A supportive team environment that values customer service and teamwork.
If you are passionate about customer service and have a keen interest in the automotive industry, we want to hear from you!
Join our team and help us deliver exceptional service experiences to our valued customers in the Quick Lane!
