What are the responsibilities and job description for the Customer Service Specialist position at Keller Group?
Kelsan is currently searching for an experienced Customer Service Specialist to join our Knoxville team.
Would you like to work somewhere your opinion is valued and feel like more than just a number? Kelsan could be the perfect fit for you! Kelsan is the Southeast's leader in distribution of "Jan-San", packaging supplies, and equipment.
Position Summary :
The Customer Service Specialist is responsible for supporting all internal and external business partners by acting as an initial and ongoing contact point for customers, staff, and external entities' inquiries.
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders / changes / returns according to established department policies and procedures.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer's service expectations.
- Sets up e-commerce wish lists and user accounts.
Education and / or Experience :
Benefits of this position :
The biggest perk of working at Kelsan is being a part of a team that values who you are and supports your passion of helping the customer.
KELSAN, INC. is an EEO / AA Employer M / F / D / V and Tennessee Certified Drug Free Workplace.
