What are the responsibilities and job description for the Installation Specialist/Tech position at Keller Interiors Inc?
Job Summary
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced environment? As an Installation Specialist - Tech I, you'll play a vital role in ensuring accurate installations and providing outstanding support to customers and partners. Your attention to detail and problem-solving skills will help create remarkable installation experiences, making you an integral part of our Customer Support Team.
What Youll Do
The Installation Specialist -Tech I has a variety of duties and responsibilities that include, but are not limited to, the following:
- Deliver Exceptional Customer Support: Provide top-notch service via phone, chat, and email to customers, installers, and partners, ensuring a smooth and positive experience.
- Problem-Solve in Real Time: Address and de-escalate customer service issues, escalating to management when necessary to ensure resolution.
- Coordinate Installations: Schedule installation projects with precision and manage updates to support field offices effectively.
- Verify and Maintain Accuracy: Review field measurements and sold contracts, resolving discrepancies to ensure installations meet exact specifications.
Skills & Experience
- Customer-Centric: Always prioritize delivering the best service.
- Problem Solver: Quick to address challenges and find solutions.
- Excellent Communicator: You know how to listen and lead with clarity.
- Detail-Oriented: Proven ability to handle data accuracy, verify measurements, and manage records meticulously.
Qualifications
- High school diploma or GED equivalent
- Experience working in flooring installation or construction preferred
Other Requirements
- Must be able to pass a background check
- Must possess and maintain a current, valid driver's license
Travel
- Travel is not required for this position
