Demo

Installation Specialist/Tech

Keller Interiors Inc
North Las Vegas, NV Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/24/2025

Job Summary

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced environment? As an Installation Specialist - Tech I, you'll play a vital role in ensuring accurate installations and providing outstanding support to customers and partners. Your attention to detail and problem-solving skills will help create remarkable installation experiences, making you an integral part of our Customer Support Team.

What Youll Do

The Installation Specialist -Tech I has a variety of duties and responsibilities that include, but are not limited to, the following:

  • Deliver Exceptional Customer Support: Provide top-notch service via phone, chat, and email to customers, installers, and partners, ensuring a smooth and positive experience.
  • Problem-Solve in Real Time: Address and de-escalate customer service issues, escalating to management when necessary to ensure resolution.
  • Coordinate Installations: Schedule installation projects with precision and manage updates to support field offices effectively.
  • Verify and Maintain Accuracy: Review field measurements and sold contracts, resolving discrepancies to ensure installations meet exact specifications.

Skills & Experience

  • Customer-Centric: Always prioritize delivering the best service.
  • Problem Solver: Quick to address challenges and find solutions.
  • Excellent Communicator: You know how to listen and lead with clarity.
  • Detail-Oriented: Proven ability to handle data accuracy, verify measurements, and manage records meticulously.

Qualifications

  • High school diploma or GED equivalent
  • Experience working in flooring installation or construction preferred

Other Requirements

  • Must be able to pass a background check
  • Must possess and maintain a current, valid driver's license

Travel

  • Travel is not required for this position

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