Technology Specialist - CTE (2024-2025)

Job Title: Specialist Wage/Hour Status: Non-Exempt

Job Role: Technology - CTE Funding Source: Local

Pay Grade: OS 11

Department/School: Technology/CTE Program

Function: Educational Support

Reports to: Director of Technology Systems HR Date Approved: September 2016

HR Date Revised: March 2025

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SUMMARY:

The position serves as the technology support lead responsible for the strategic implementation of new technology solutions directly related to Career and Technical Education (CTE) programs. The individual will work closely with the CTE Department and the Technology Department to identify and provide support for all technology systems within the CTE programs, with a special focus on innovative technologies. The position requires proven communication, analytical, and problem-solving skills to effectively identify, communicate, and resolve technical issues, thus maximizing the benefit of IT systems. This role reports directly to the Director of Technology Systems.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.
• Maintain a commitment to the district mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

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MAJOR RESPONSIBILITIES AND DUTIES

Technical Support

• Deliver prompt, courteous, and professional service to all end-users, including the entire CTE Department, ensuring non-disruption in a time-sensitive learning environment.
• Resolve customer questions and concerns efficiently and effectively through active listening and problem-solving skills.
• Championing the support and integration of new and innovative technologies across all CTE programs, enhancing overall productivity and learning experiences.
• Offer expert application and technical support for all CTE technology platforms, ensuring seamless operation and user satisfaction.
• Deliver robust support for all hardware associated with CTE programs, maintaining optimal performance and reliability.
• Collaborate closely with Technology and CTE staff to identify, troubleshoot, and resolve end-user problems promptly and efficiently.
• Coordinate the strategic deployment of all CTE technology hardware and software, ensuring timely and accurate implementation.
• Maintain technical documentation on all CTE hardware/systems.
• Deploy, update, configure and troubleshoot end-point devices including mobile devices, hardware, software, applications and mobile apps in a Microsoft and Apple environment.
• Troubleshoot and remediate incidents and requests effectively in the field for the entire CTE Program.
• Complete tasks for incidents, requests and problem resolution following appropriate processes
• Provide basic end-user technical training on CTE related software/systems.
• Document all service tickets, activities and resolutions with accurate, consistent and clear information.

Policy, Reports, and Law

• Maintain confidentiality.
• Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.
• Pursue Professional Development activities for self; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.
• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
• Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.
• Follow District safety protocols and emergency procedures.
• Perform other related duties as assigned.

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QUALIFICATIONS:

Education/Certification

• High school diploma or equivalent
• A , Net or operating system certification (required)
• Microsoft and Apple system certification (preferred)
• Associate’s degree preferred, or equivalent combination of education and job-related experience, or equivalent combination of advanced IT certifications and job-related experience.

Experience

• Two (2) years successful experience supporting users’ technology or servicing

endpoint devices and software

• Experience in K-12 CTE education organization (preferred)

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SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Broad knowledge of CTE software applications
• Strong communication and interpersonal skills are a must
• Ability to work in open spaces in a highly collaborative team environment
• Ability to prioritize tasks
• Knowledge in supporting issues and changes through a ticketing system
• Knowledge of troubleshooting issues with Apple and Windows client platforms
• Knowledge in supporting users with Apple devices and iOS configurations
• Skill in productivity applications such as Microsoft Office, Google Docs and Office 365
• Ability to support users utilizing remote service and support tools
• Knowledge of self-help strategies

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SUPERVISORY RESPONSIBILITES:

• None

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MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used

• Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; Standard office equipment including personal computer and peripherals

Posture

• Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion

• Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting

• Occasional light lifting and carrying (up to 30 pounds)

Environment

• Work to be completed on-site from assigned school or building
• No Remote Work
• Occasional prolonged and irregular hours; frequent districtwide travel

Mental Demands

• Work with frequent interruptions; maintain emotional control under stress

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INTENT AND ACKNOWLEDGEMENT:

This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit, or any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.