Mass Claims Campaign Manager

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs' counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Summary / Objective :

Keller Postman seeks a dynamic, goal-oriented leader as Mass Claims Campaign Manager to support its practice of representing a broad array of clients as plaintiffs in complex litigation at the trial and appellate levels. This role is responsible for supervising a team of individuals, both onshore and offshore, who are responsible for preparing client documentation for legal case management. This position will proactively manage the case management function to ensure that all the necessary documentation and paperwork is collected to prepare a client's case for each phase of the litigation process. This leader will ensure consistent quality of work by Case Managers handling client emails, calls, and SMS and proactively gather client information needed to prepare legal documents and client work up.

To be successful, this person will need to work closely with our legal team and be able to clearly communicate their needs to front-line workers. The right person will be a natural people leader, responsible for building and engaging teams and improving operational efficiency.

This is a hybrid position with three days / week in office and two days / week remote.

Essential Functions :

• Oversight of all mass claims (mass arbitration and mass tort)
• Develop, manage, and coach people leaders to build successful teams that prepare clients' cases
• Build and manage a program to complete secondary intake, obtain necessary information to acquire medical records, additional case filing, and prepare clients for settlement
• Use data to identify areas of opportunity, and develop action plans to improve KPIs and close performance gaps
• Establish case management goals and support results through best practice leadership, and lead staff by identifying and supporting initiatives that provide an outstanding client experience
• Manage Case Manager workload to determine team efficiency and accuracy
• Act as a liaison between communication team, legal division, and operations team. Take attorney needs and clearly communicate those needs to our front-line case management team members
• Ensure case management team has all up-to-date information whenever case updates occur
• Create new protocols for case updates and clearly deliver them to the team
• Track and monitor case manager attendance, adherence to roles and optimize schedules as needed to ensure proper staffing to allocate resources as needed to maintain service levels
• Manage department personnel issues, including performance reviews, counseling, and progressive disciplinary actions as needed
• Other duties as assigned

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Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CRPA information here.