Front Desk Agent Services Coordinator

Your life by design awaits! Keller Williams Coastal Realty is seeking a dynamic individual to join our leadership team! The Front Desk Agent Services Coordinator understands that for the Market Center to run effectively and efficiently, the leadership team must tend to its associates’ needs in such a way that they are receiving exceptional service and support. The Front Desk Agent Services person will have a relationship-based attitude with an understanding that the agents come first. They will be able to work in Middletown or Warwick location interchangeably. This person is task-oriented, organized, detail-oriented, and punctual. They are responsible, consistent and work well under pressure. They will communicate with associates, recruits, and the leadership team professionally yet with high-energy and a positive attitude. What you will do... Perform front office duties including greeting people, answering phones, distributing mail, and conference room scheduling. Once the Team Leader connects you to a new recruit you will send them the paperwork, and get them in for an orientation. You will help them with licensing and onboarding. Assist leadership team with Market Center operations and various administrative functions. Marketing will be a large part of your role. Help to share Market Center value story and participate in the retention efforts of current associates.

Essential Duties and Responsibilities: Answer phones, monitor office email, greet agents and guests, assist in managing appointments and calendars for the Leadership team, receive and sort mail and packages. Perform opening and closing duties as required. Setting up training room for classes and events, managing supply of vendor materials/signs, and managing our vendor partnership compliance. Maintain appearance and organization of reception and common areas. Assist with office communication (email & text blasts, social media). Organize, coordinate and attend KW events and training's. Contribute to agent retention. Host Agent Orientations, and advise on state licensing both of which you will be taught and trained.

Required Knowledge, Skills and Abilities: Positive attitude and energetic demeanor – delivering a fantastic first impression for visiting guests AND our agents! Commitment to relationship building, follow-up, and top-level customer service Tech Savvy - skilled with Microsoft Office, Google Suite, Mail Chimp/Constant Contact, Canva and social media platforms. Ability to handle multiple tasks. Capacity to work in a fast-paced and unpredictable environment. Professional appearance and dress. Effective and efficient verbal and communication skills. Customer service skills and interpersonal etiquette. Computer, office equipment and phone skills. Willingness to learn new tasks and accept additional responsibilities as requested. Attend the daily huddle call at 8:45 on zoom.

Required Education and Experience: High school graduate or equivalent; Associate’s Degree preferred 1-2 years customer service or administrative assistant experience. Knowledge of real estate practice and principles is a plus!

Hours are Monday through Friday 9-5 in our Warwick or Middletown location, depending on the day.

Email your resume for an opportunity to join our team!

Please be sure to include why YOU are the candidate we have been waiting for.

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Will you be able to reliably commute to Warwick 2 days a week and Middletown 3 days a week for this job?

Experience:

• Microsoft Excel: 3 years (Preferred)
• Microsoft Powerpoint: 3 years (Preferred)

Ability to Relocate:

• Middletown, RI 02842: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $65,000