Market Center Administrator (MCA)

The MCA is a critical member of the Market Center leadership team, which also includes the Operating Principal (OP), and Team Leaders (TLs). In collaboration with this team, the MCA uses the systems and tools of Keller Williams' best practices to drive the Market Center to profitability through growth in market share. They lead associates to set goals, point associates to the production solutions that will enable them to achieve their goals, and then engage associates in weekly conversations to keep them on track with their goals.

The MCA leads the Market Center staff in designing and implementing powerful support and operational systems that empower associate businesses. They are leaders in strategy, financial decision-making, ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and assess Company Dollar(revenue) daily. MCAs own Market Center profitability and understand that increasing revenue through growth in market share unlimits their opportunity.

They support the Team Leader and associates and lead the Market Center staff. Our MCA will proactively use the systems and tools of KW to minimize challenges.

The MCA uses the Leverage system and tools to hire and lead a powerful staff who will support the MCA, TL, and OP in achieving Market Center goals as a product of achieving their own goals.

The MCA is an individual who is a rapid problem solver, who easily and quickly learns from their environment, and who appreciates an efficient work structure. They are able to think through a problem or solution in order to present it logically to others, and enjoy a variety of responsibilities in a changing environment. They are not typically demanding, strive to cultivate trust and goodwill through effective communication, and are concerned about doing what is right according to the standards.

The MCA must be an independent decision maker, self-sufficient, and self-directed in their activities, while understanding their activities must be in complete alignment with the Vision of the Market Center and the rest of the Market Center leadership team

MCAs have a track record of success in supportive leadership roles with a background in accounting. They have at least 1–3 years of experience in leading others.

The Market Center Administrator is responsible for accounting and financial record keeping, overseeing the administrative systems/operations of the office, including staff and facilities.

Do you possess strong leadership skills with demonstrated bookkeeping & accounting experience? Are you up-to-date on technology?

The ideal candidate will be a self-motivated team player with effective communication skills and an extraordinary ability to multi-task in an evolving, fast-paced, deadline driven environment. Please email, frontdesk@kw-elite.com, subject line, KWE757 MCA, with your name and a paragraph describing your ideal work environment and why.

The MCA's three main area of focus are:

• Operation and Administration
• Accounting
• Support Operations

Administration

As the equivalent to a Chief Operations Officer, the MCA is responsible for all systems in the Market Center. This includes:

• Interacting with staff, associates, and vendors
• Purchasing supplies and equipment
• Ensuring the professional appearance of all physical facilities
• Coordinating the maintenance of office equipment and monitoring maintenance agreements
• Overseeing Computer Hardware Specialist, Computer Software Trainer, and Internet Specialist
• Setting up and maintaining all passwords on computer systems
• Coordinating with staff, and responsible for phones being covered

Accounting

As the equivalent to a Chief Financial Officer, the MCA is responsible for accurate banking and accounting services. This includes oversight of the 3rd Party Bookkeeper for:

• Full charge accounting
• Accounts Receivable Management
• Computerized bookkeeping and general computer experience
• Staff payroll
• Being detailed and action oriented
• Maintaining office files, including accounting files, general ledger files, associate files, employee files, listing files, contract pending files, and closed contract files
• Monthly reporting to KWRI of all production and accounting figures for the month
• Processing and paying associate commissions
• Budget setting and Tracking

Operations & Agent Services

· Onboarding/Offboarding Agents/Staff for KW Elite 757 & W B Elite Referral Company

· Field Agent Related Requests

· DPOR/HRRA/REIN Compliance

· Maintain/Manage Communication platforms (emails, social media, Google Drives)

· Coordinate Office Events/Trainings

· Contract Compliance

Support The Office

Administrator is also responsible for supporting the Office associates and Team Leader (TL). This includes:

• Understanding, demonstrating, and promoting the WI4C2TS and the KW culture as it relates to agents, staff, ownership, and others.
• Providing computer services as needed for WinMORE and MYOB systems
• Assisting the TL in managing agents and the Market Center
• Providing support and feedback to the TL on all matters affecting the productivity and operation

These are the standards an above average performer will maintain or exceed:

• Engage fully in the systems and tools of KW to drive the Market Center and associates to profitability through consistent growth in market share
• Lead the Market Center staff in implementing powerful growth systems and tools that associates can leverage to grow their market share
• Lead strategic, financial decision-making, ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and close the books monthly. Lead associates to implement the same systems in their businesses

Essential duties and responsibilities

• Collaborate with the OP and TL to create and implement systems around growth
• Collaborate with the OP and TL to plan for Market Center profitability using the Cap Management tool
• Collaborate with the OP and TL to build strong systems that enable the Team Leader to regularly conduct market share appointments.
• Help to construct projections in appointments, gross, net, and profit. Regularly communicate actual numbers. Support the team in identifying solutions if actual results are not in alignment with goals
• On a monthly basis, build the Market Center’s value package, and lead systematic communications of value
• On a daily basis, use the Daily Company Dollar tool to identify the amount of Company Dollar that has been received for the month, and the amount that is pending
• Build systems to retain associates and to help them grow
• On a weekly basis, work with the Market Center leadership team to conduct coaching conversations with associates to ensure they stay on track to achieve their goals. Consult with associates on shared business-building fundamentals
• Use the Leverage system and tools to build and lead a powerful staff
• Build and manage operational systems that empower associate businesses.
• Build and manage retention systems, focused on all associates, and becoming primary relationship manager for agents not in the productivity program or top 20% (the middle 60%).
• Collaborate with leadership to create and implement marketing strategies to tell the KWE757 story.
• Generate agent referrals from internal agent conversations.
• Consult with external agents, partnering in recruiting efforts.
• Fully proficient in all technology offered, including, but not limited to, Command, Docusign, Dotloop, Winmore, Account Edge, Sovos, etc.
• Introduce new products/services to associates.
• Ensure all associate transactions are accurately recorded and tracked.
• Implement full charge bookkeeping (A/R and A/P).
• Oversee purchasing (supplies and equipment).
• Complete weekly soft closes and communicate key numbers, any anticipated challenges, and any opportunities to celebrate to the rest of the Market Center leadership team.
• Complete accurate banking and accounting.
• Complete monthly closes and transmit monthly data on time.
• Oversee maintenance of office equipment.
• Support TL in facilitation of ALC meetings and other ALC related activities.
• Create agendas and record meeting minutes as necessary
• Pass KW MCA Assessment

Communications/Interactions

• OP/TL– weekly
• TL – daily
• Staff (MCA Assistant, Receptionist) – daily
• Sales Associates – daily
• Buyers/Sellers/Vendors – daily

Management Responsibilities

• MCA Assistant
• Reception/Director of First Impressions- when hired
• Additional staff as applicable

Requirements

Knowledge/Skills

• Strategic, supportive leader
• 1–3 years industry, financial, administrative, and management experience
• Strong written and verbal communication skills
• People oriented and a positive, proactive problem-solver
• Detailed oriented
• Technologically savvy
• High school graduate, college graduate preferred

Job Type: Full-time

Schedule:

Monday to Friday 8:30AM – 5PM

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person

Salary : $45,000 - $50,000