Director of Agent Experience Leadership

Job Title: Director of Agent Experience

Who Are We?

Keller Williams Suncoast is a dynamic and innovative real estate brokerage dedicated to empowering agents and fostering a culture of success. Our Market Center provides industry-leading training, cutting-edge technology, and a supportive leadership team that helps agents build thriving businesses. With a state-of-the-art training facility, a collaborative office environment, and a commitment to excellence, KW Suncoast is the ideal place for real estate professionals looking to grow their careers.

Who Are We Looking For?

Keller Williams Suncoast is recognized as one of the most innovative and agent-friendly brokerages in the nation. We are a hub for the industry's best real estate professionals, offering state-of-the-art technology, premier education, and an unmatched culture that sets us apart. With industry-leading business consultants, generous commission structures, and an extensive value proposition, Keller Williams Suncoast is the ideal environment for agents seeking rapid growth and long-term success.

Position Overview:

The Director of Agent Experience is an operationally focused leader with a strong business acumen, high integrity, and a proven track record of success. This individual is results-oriented, thrives on seeing others achieve, and is dedicated to supporting the Market Center’s goals by developing and implementing shared services that add value to our agents.

Their primary responsibility is to increase agent productivity by creating, managing, and scaling shared service programs within the Market Center. They will build and lead an in-person and virtual team, leverage third-party resources, and ensure that these services contribute to the overall success of our associates.

The Director of Agent Experience will identify opportunities, consult with the leadership team, implement and scale services, and track success metrics. They will celebrate successes and proactively make adjustments to achieve Market Center goals.

Key Responsibilities:

• Identify and benchmark opportunities for shared services such as Marketing Services, Listing Management, and Transaction Management.
• Develop and implement a plan to launch shared services and engage associates.
• Innovate and tailor shared service programs to meet the needs of different production levels and specialties.
• Ensure a defined percentage of associates participate in shared services, as determined by Market Center leadership.
• Recruit, hire, and lead a team to efficiently operate shared services.
• Maintain and manage the operational function of shared services, adjusting as needed.
• Define, implement, and oversee agent engagement strategies for shared service programs.
• Forecast and manage annual budgets to ensure financial sustainability.
• Report data and key performance metrics to Market Center leadership.
• Track results, assess profitability, and adjust strategies as needed to ensure continued success.

Knowledge and Skills:

• Goal-setting, planning, and accountability-based leadership.
• Strong ability to build and maintain relationships.
• People-oriented with excellent interpersonal skills.
• Exceptional written and verbal communication skills.
• Strong organizational and time management abilities.
• Learning-based mindset and a drive for continuous improvement.
• Proven track record in leading, developing, and leveraging a team effectively.
• Willingness to learn and implement scripts and dialogues.
• Demonstrated success in business development and operational execution.
• 1–3 years of industry and sales experience preferred.

Compensation:

Compensation is competitive and based on experience. It may include a base salary, performance-based bonuses, health benefits, Profit Share, and other employee perks.

Join Keller Williams Suncoast and become part of a team committed to growth, success, and innovation in the real estate industry!

Job Type: Full-time

Pay: $45,000.00 - $100,000.00 per year

Shift:

• 8 hour shift

License/Certification:

• Real Estate License (Preferred)

Ability to Commute:

• Bradenton, FL 34211 (Required)

Work Location: In person

Salary : $45,000 - $100,000