What are the responsibilities and job description for the Lead Coordinator position at Keller Williams Realty?
Who are we looking for?
The Lead Coordinator will require not only an administrative mind, but also a sales orientation.
This person should have training and/or extensive prior experience in real estate sales, preferably including communication through email and over the phone. Preferably, this person will have experience with contact management software, IDX and MLS software, and general business software.
A highly successful Lead Coordinator will take stewardship of leads and actively work to create systems to maximize their effectiveness at converting them. This individual will track their own success and offer suggestions for improvement in their follow-up techniques and tools.
The Lead Coordinator is disciplined about their time and work on projects while handling new leads and information requests from prospects. This person is highly focused in order to complete their work.
The Lead Coordinator must be highly trustworthy.
This person is responsible for converting massive amounts of leads into appointments through personalized follow-up. The Lead Coordinator must be a well-organized, service-minded individual with good interpersonal skills.
What will you do?
- Record, source, assign, and track internet leads and optimize lead spend for conversion
- Manage cultivation of internet leads from acquisition to conversion
- Maintain contact database system and backoffice support. Ensure all systems and processes run efficiently, making revisions as needed
- Record, source, assign, and track all non-internet leads. First point of contact in handling customer inquiries
- Keep the Mega informed regarding any problems or issues that need to be handled
- Refer seller leads to Listing Coordinator
Essential duties and responsibilities
- Follow up with leads
- Computer input
- Hand off leads for appointments to Buyer Specialists
Communications/Interactions
- Buyers/Sellers – daily
- Buyer Agents – daily
- Administrative Assistants – daily
- Mega – daily
Management Responsibilities
- None
Knowledge/Skills
- Strong written and verbal communication skills
- Proficient with contact management software
- Proficient with Microsoft Office, including PowerPoint and Excel
- Good organizational abilities
- Calm under pressure
- Data entry
- Research
- One to three years’ service and management experience
- Three to five years administrative experience
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $22.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Flexible schedule
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Application Question(s):
- What experience do you have with sales calls and converting leads?
Experience:
- Administrative: 1 year (Preferred)
Work Location: Hybrid remote in Perth Amboy, NJ 08861
Salary : $20 - $22