Director of Agent Services

Job Summary
The Director of Agent Services is an operational and customer service focused leader with high integrity and a track record of business success. This individual is driven, exhibits a take-charge, results-oriented approach to goals with little to no supervision, and thrives seeing others achieve. They help accomplish the Market Center’s goals by supporting the dependent and interdependent market center model by offering a variety of value added services for agents to the Market Center’s value proposition. They will focus on all aspects of KSCORE, and the onboarding of newly licensed agents, manage office events, co-manage the office internal and external social media and communication to our agents, and generally ensure agents have the necessary tools and support to thrive; essentially acting as a dedicated point of contact for agent needs and inquiries, while moving with a sense of urgency. The Director of Agent Services is the cornerstone of our agent support team.

Their primary responsibility is to increase the productivity of associates by developing relationships with agents, vendors, clients, the community, and assisting agents/leadership with daily tasks that drive productivity and profitability. The Director of Agent Services tracks their results and is ready to celebrate successes or implement actions necessary to achieve goals.

The Director of Agent Services should be highly skilled in customer service, managing relationships, and scaling service and support quickly. They view customer service as the foundation of their action plan and understand their contribution to the larger market center’s objectives. They naturally exhibit the WI4C2TES belief system and are authentic, servant-leaders.

Responsibilities

• Identify and drive opportunities for Market Center growth through KSCORE engagement, Social Media advertising and marketing, and community engagement
• Facilitate the initial onboarding of newly licensed agents, including paperwork, and introduction to office systems and procedures, ensuring a smooth transition
• Co-manage external and internal social media, and assist with all office communications via the office app, emails, texts, and phone calls
• Actively engage in daily leadership staff meetings, weekly leadership calls with the region and KWRI, and other KW trainings/growth opportunities as offered
• Regularly meet with leadership team to review KPI’s and monitor progress toward organizational goals
• Develop expertise in KW real estate technology such as KW Command, KW CommandMC, and local MLS systems to effectively assist agents
• Answer business phone calls, interface with anyone who visits the office, and leave a lasting impression
• Innovate and Implement services to different production levels and specialities within the Market Center
• Spearhead office events, such as monthly sales meetings, RED Day, and BOLD, by securing vendors, creating digital and physical presentations, and collaborating with vendors necessary to seamlessly execute a high level event
• Maintain a digital calendar of educational opportunities for agents securing the right fit talent to host/teach the information
• Drive attendance to educational events such as market center sponsored events, regional, and national opportunities
• Guide real estate licensees through the licensing process
• Manage day-to-day office tasks, such as accepting mail and packages, ensuring delivery to the appropriate agent, supply ordering, office amenity upkeep, assist with coordination of office maintenance, and maintaining an inventory of office supplies
• Prepare conference rooms and training facilities for scheduled events/meetings.
• Report data and metrics to market center leadership team on an ongoing basis

Knowledge/Skills

• Goal setting, planning, learning-based attitude, and accountability-based leadership
• Growth-oriented mindset with the ability to take initiative and work independently.Excellent at building rapport, Friendly and outgoing personality with a strong desire to serve others
• Possess exceptional communication, interpersonal, and organizational abilities with acute attention to detail to ensure smooth operations
• Capable of working independently, handling multiple tasks efficiently, and demonstrating a proactive approach to problem-solving
• Proficient in managing social media platforms like Facebook, Instagram, and Facebook Groups/Pages to engage with clients and promote the business effectively
• Proficiency in MS Word, Excel, PowerPoint, Gsuite applications, specifically Gmail, Docs, Sheets, and Slides
• Willingness and ability to adapt to new technology and educate others
• Capable of working independently, handling multiple tasks efficiently, and demonstrating a proactive approach to problem-solving
• Knowledge of the real estate industry and related software tools is advantageous for better understanding and assisting agents
• Being bilingual in English and Spanish is a bonus but not a compulsory requirement for this role
• 1–3 years of industry and customer services experience with a track record of success preferred

Join us as we strive for excellence in our industry. If you are passionate about leading teams to success and driving impactful results, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $35,000 - $40,000