Strategic Account Manager - Healthcare

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our team as a Strategic Account Manager (SAM).  

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

What are you waiting for, APPLY TODAY and join the KBS Crew!

Job Overview

Salary Range: $70-80K incentives

Remote role with 50% travel 

Position Summary 

The SAM works to ensure that strategic accounts are successful. This position will work closely with customers, leadership, and internal departments to perform required duties and responsibilities.  Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard. Grows current business through cross-selling and up-selling other services. 

Job responsibilities: 

• Act as senior point of contact with customers and establishes productive, professional relationships with key personnel in assigned customer accounts 

• Responsible for managing the customer relationship and developing strategic plans to manage customer accounts(s).

• Works closely with customers to ensure the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall customer satisfaction and retention.

• Analyzes the key performance indicators (KPI’s) as defined by the customer and KBS to develop and/or implement action plans for areas that are sub-standard.

• Grows current business through industrial engineering of clients’ scopes of work, cross-selling and up-selling other services. 

• Meet assigned sales quota and expectations for profitability for assigned accounts, independently or in partnership with the Sales team  

• Monitor and assist with client billing and collection issues 

• Conduct Quarterly Business Review (QBR) process with each assigned customer 

Your attributes:

• Understanding of operations account management processes 

• Computer savvy - sales software, CRM/ERP (Salesforce etc.) and related technology 

• Ability to identify and close sales opportunities 

• Interpersonal and cross functional relationship building and engagement that result in positive collectively supported positive outcomes 

• Available for 50% travel domestically 

• Desire to work in a fast-paced environment

Experience Required: 

• Experience in the Janitorial Industry

• 3 years of strategic, account management 

• Proficiency with Excel

• Experience working with large, $1-2M National accounts

• Have pulled data and written Quality Business Reviews

• Healthcare background a plus

Education: 

• Bachelor's degree or equivalent business experience required 

What’s In It for You?

As a full-time KBS employee (30 hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics 

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.