Strategic Account Manager

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our team as a Strategic Account Manager (SAM) Aggregator Partner.  

For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.

What are you waiting for, APPLY TODAY and join the KBS Crew!

Salary Range: $110-130K incentives

Remote role with 50% travel

Position Summary
The SAM Aggregator Partner works directly with their sales counterpart, the Sales Aggregator Partner, to ensure that these partnerships are successful. This position serves as the primary point of contact for KBS strategic aggregator partners such as CBRE, JLL, Cushman Wakefield and BGIS, and is responsible for managing the partner relationship along with the Sales Aggregator Partner, with the goal of growing quarterly and YoY total revenue generated through the partnerships.

The Sam Aggregator Partner is primarily responsible for the overall account management activities, ensuring the service delivery meets customer contracted requirements and ultimately established the confidence and trust that leads to overall partner satisfaction and growth.

Essential Duties and Responsibilities

• Act as senior point of contact for the aggregator for existing client accounts, establishes productive, professional relationships with key personnel at the partner(s)
•  Meet assigned sales quota and expectations for profitability for partnership and the associated client accounts
• Meet KPIs as defined by the partner and KBS
• Achieve strategic partner objectives defined by company management
• Complete strategic partnership plans designed by SAM and Sales leadership
• Work with and through the company SAM program leadership, field operations, customer service, finance, and sales teams to deliver service and growth
• Conduct Quarterly Business Review (QBR) process with each partner
• Update partner notes and other information in related CRM (Salesforce) and other databases as needed; monitor information in systems for proper response and action
• Proactively assess, clarify, and validate partner needs and related performance data on an
  ongoing basis, and communicate trends, opportunities, and progress
•  Be the accountable point person for the partner on with all rollouts of new business with each
  related individual client accounts working with the individual client SAM
• Coordinate senior management involvement with partner as appropriate
   

Knowledge, Skills and Competencies
• Knowledge of facilities and building maintenance service 

• Strategic planning and execution

• Business to business sales and account management 

• Customer relationship building

•Understanding of operations, components of operations, and account management processes

• Sales software, CRM/ERP (Salesforce etc.) and related technology

• Ability to identify and close sales opportunities

• Strong interpersonal and customer service skills

• Problem solving and conflict resolution 

What’s In It for You?

As a full-time KBS employee (30 hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics 

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.